Accommodation Assistant

MCR Property Group; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

MCR Property Group is seeking a dedicated Accommodation Assistant to manage operations in a newly renovated student accommodation in Sunderland. This role involves providing excellent customer service, handling maintenance requests, and ensuring the living environment is pleasant and compliant with company standards. Join a friendly team and grow within a national property group offering a supportive workplace and full-time hours.

Benefits

Supportive working environment

Opportunity for growth within a national property group

37-hour work week, Monday to Friday

Working in a newly refurbished, high-quality student development

Qualifications

• Experience in student accommodation or hospitality preferred.
• Proficiency in Microsoft Office and property management systems.
• Ability to maintain a calm demeanor in emergencies.

Responsibilities

• Support daily operations of the building and ensure clean communal areas.
• Act as a main contact for students and visitors during hours.
• Log maintenance requests and assist with check-ins and check-outs.

Skills

Customer service

Organisational skills

Attention to detail

Interpersonal skills

Communication skills

Tools

Microsoft Office

Hubspot

Job description

MCR Property Group is seeking a proactive and reliable Accommodation Assistant to support the daily operations of our newly renovated PBSA building in Sunderland. This is an exciting opportunity to be part of a growing team delivering exceptional accommodation and service to students in the region.

Working closely with the Site team, you'll work together to ensure the smooth running of the site, provide excellent customer service to residents, and contribute to a positive living environment.

Key Responsibilities

• Support the Site team with the day-to-day operations of the building
• Act as a main point of contact for students and visitors during working hours
• Carry out regular site inspections and ensure communal areas are clean, safe, and well-maintained
• Log and respond to maintenance requests, liaising with contractors where necessary
• Assist with student check-ins, check-outs, and room inspections
• Handle enquiries, complaints, and emergencies in a professional and timely manner
• Maintain accurate records and reports relating to health & safety, fire procedures, and maintenance
• Ensure compliance with MCR Property Group standards and statutory regulations
• Support lettings activity, viewings, and open days as needed
  
  

About You

• Experience in student accommodation, hospitality, or a customer-facing role
• Organised and methodical with strong attention to detail
• Excellent interpersonal and communication skills
• Proficient with Microsoft Office and comfortable using property management systems - Hubspot
• A hands-on, can-do attitude with a willingness to go the extra mile
• Ability to remain calm and professional in dealing with issues or emergencies
  
  

Desirable

• Knowledge of PBSA or residential lettings sector
• First Aid or Health & Safety certification
• Familiarity with compliance regulations in accommodation settings
  
  

What We Offer

37-hour work week, Monday to Friday, 10am-6pm

Opportunity to grow within a national property group

Working in a newly refurbished, high-quality student development

Friendly and supportive working environment

Job Types: Full-time, Permanent