Access to Records Administrator

East of England Community Health and Care NHS Trust; Norwich; On-site; GBP 21,000 - 24,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an administrative support role to ensure compliant handling of Access to Records requests including SAR, FOI, Injury Cost Recovery (ICR) and Claims in line with legislation and Trust procedures. The post holder will support day-to-day delivery of the Access to Records service in Norwich.

Key duties include logging, tracking and managing requests, releasing information securely, meeting statutory deadlines and escalating complex cases

Qualifications

• Experience handling Subject Access Requests (SAR) and Freedom of Information (FOI) processes.
• Understanding of Injury Cost Recovery (ICR) and Claims procedures.
• Familiarity with data protection legislation and Trust policies.
• Strong administrative and records management skills.

Responsibilities

• Process SAR/FOI/ICR/Claims requests in line with procedures.
• Log, track and manage requests to meet deadlines.
• Undertake admin tasks related to release of information.
• Escalate complex or non-routine requests to senior staff.
• Ensure information handling complies with data protection policies.

Job description

To support the effective day-to-day delivery of the Access to Records service byprocessing Subject Access Requests (SAR), Freedom of Information (FOI) requests,Injury Cost Recovery (ICR) and Claims in line with legislation and Trust procedures.

The post holder will undertake administrative tasks to ensure requests are handledaccurately, securely and within required timescales, contributing to a compliant andresponsive service.

Main duties of the job

• Process Subject Access Requests (SAR), Freedom of Information (FOI), Injury.Cost Recovery (ICR) and Claims requests in line with established procedures.
• Log, track and manage requests through appropriate systems, ensuringstatutory deadlines are met.
• Undertake administrative tasks associated with the release of information,ensuring accuracy and completeness.
• Escalate complex or non-routine requests to senior staff as required.
• Ensure all information is handled in accordance with data protection legislationand Trust policies.