Access to Information Assistant - Band 2

United Lincolnshire Hospitals Nhs Trust; Swineshead; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Access to Information Team at United Lincolnshire Teaching Hospitals NHS Trust is seeking a committed individual for a 9-month fixed-term role to support responses to Subject Access Requests under Data Protection legislation.

This on-site position involves handling paper records, updating the case management system, and coordinating with staff to ensure timely and accurate disclosures.

Qualifications

• Administrative support experience preferred.
• Ability to handle sensitive information with discretion.
• Experience in records management or data protection tasks is desirable.

Responsibilities

• Assist in providing administrative service to the Access to Information Team.
• Support responses to Subject Access Requests under Data Protection legislation.
• Update and maintain the department's case management system for all requests.

Job description

We are seeking a committed individual to join our Access to Information Team on a 9-month fixed-term basis.

The role will assist in providing an efficient and effective administrative service to the Access to Information Team of the United Lincolnshire Teaching Hospitals NHS Trust. This role will help support the Trust in responding to Subject Access Requests under Data Protection legislation.

This is an on-site role, as access to paper clinical records is involved, access to secure information systems, and team working required to deliver safe and effective request handling., Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure.

Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact.

Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline. Reading requests and patient information to ensure all relevant notes are present.

Interrogate Trust patient systems to locate patients, find relevant information and respond to queries.

Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations.

Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This does not constitute a formal merger of the two organisations, but brings the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts retain their separate statutory names and legal obligations.

The Group is known as Lincolnshire Community and Hospitals NHS Group (LCHG).