Access & Engagement Worker - Highland Digital Support (0056ZD)

Integrated Care System; Inverness; Hybrid; GBP 25,000; Full time

Job summary

A national charity in the Scottish Highlands seeks an Access and Engagement Worker to provide remote support to individuals affected by substance use. The ideal candidate will hold an SVQ Level 3 in Social Services and has experience in health or social care settings. This full-time role offers a salary of £25,000 and includes various benefits such as 28 days annual leave and flexible working opportunities.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthday

Enhanced maternity, paternity, and adoption leave

Paid volunteer leave

Pension scheme enrollment

Blue Light Card discounts

Flexible working opportunities

Refer a Friend bonus

Qualifications

• Registered with the Scottish Social Services Council (SSSC) or meet registration requirements.
• Experience in health, social care, or related field.
• Ability to communicate with a wide range of people.

Responsibilities

• Provide remote support to individuals affected by substance use.
• Facilitate one-to-one sessions and virtual group work.
• Work collaboratively with partners to ensure accessible care.

Skills

Empathy

Communication

Organizational skills

Resilience

Digital communication

Education

SVQ Level 3 in Social Services and Healthcare

Job description

Access & Engagement Worker - Highland Digital Support (0056ZD)

Are you someone who cares deeply about making a difference? Do you connect easily with people and want to be part of something innovative? Our Highland team is looking for an Access and Engagement Worker to help us bring high-quality, compassionate support to people affected by alcohol or drug use, all delivered remotely.

Main duties of the job

This is a brand-new service model in the NHS Highland area, offering a blend of web-based and telephone support to ensure people can get help wherever they are, even without reliable internet. You'll be part of a small, forward-thinking remote team supporting individuals through one-to-one sessions and virtual group work, all designed to break down barriers to accessing care.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Job responsibilities

Join us as an Access and Engagement Worker in the Scottish Highlands.

The closing date for applications is 3rd August 2025. This advert may close early should sufficient applications be received.

We're looking for someone who is:

• Empathetic, approachable, and skilled at building trust remotely
• Creative in how they engage people from all walks of life
• Comfortable using digital tools to connect and communicate
• Ideally familiar with the NHS Highland region and the challenges people may face accessing support

This is a great opportunity to be part of a service that's reshaping how recovery support is delivered across rural and remote communities. We're With You, a national charity supporting over 100,000 people a year with alcohol, drug and mental health challenges. Find out more about what we do at www.wearewithyou.org.uk.

Job description

You will strive to work collaboratively with partners and communities, ensuring that we are as accessible as possible and that the principles of a Recovery Oriented System of Care and true person-centred practice are at the heart of all that we do. An SVQ Level 3 in Social Services and Healthcare and registration with the Scottish Social Services Council (SSSC) is essential for this post. This is a full-time, permanent position with a salary of £25,000 per annum.

This post will be hybrid with travel for meetings required to develop pathways for clients and engage with key stakeholders. This role involves evening and weekend work in addition to office hours.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months' probation period

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Person Specification

Qualifications

• SVQ level 3 in Social Services & Healthcare or equivalent
• Registered with the Scottish Social Services Council (SSSC) or meet the registration requirements
• You will also need to meet our safeguarding requirements of a satisfactory enhanced PVG check

Experience

• We are looking for positive and motivated candidates who are able to communicate with a wide range of people. You will also be organised with excellent time management skills.
• To be successful in this role you will:
• have some experience of working in a health, social care, or related setting
• have some experience of delivering services in a community setting
• have knowledge and understanding of delivering evidence-based interventions
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be resilient under pressure and able to prioritise your work
• able to be flexible with your working hours on occasion and be happy to support other With You locations when needed
• Ideally you will also have previous experience of working or volunteering with people who misuse substances. We welcome applications from those with lived experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.