Access Control Service Engineer

ZipRecruiter; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in access control solutions seeks a highly skilled Access Control Service Engineer. This role demands technical expertise in resolving system issues on-site, ensuring outstanding customer service, and continuous personal and technical development. Successful candidates will excel in problem-solving and customer relationship management.

Qualifications

• Significant experience as an Access Control Engineer.
• Understanding of equipment from manufacturers such as Gunnebo, Automatic Systems, ITAB.
• Ability to read and understand Access Control system schematics.

Responsibilities

• Resolve system breakdowns and maintenance on customer sites efficiently.
• Conduct client training for smooth operation of equipment.
• Identify sales opportunities while building relationships with clients.

Skills

Problem solving

Customer service

Technical assessment

Education

ECS – Electrotechnical Certification Scheme or equivalent

Job description

Job Description

Job Title: Access Control Service Engineer

Purpose of Role: Self-motivated and multi-disciplined remote Technical Access Control Engineer working on customer sites to resolve system breakdowns or maintenance works to the highest standards in technical, compliance, and customer service.

Core Operational Responsibilities:

• Attending client sites and resolving issues in a timely and neat manner.
• Using problem solving skills to find faults and consistently provide high standard solutions.
• Deliver clear and informative end user training to facilitate the smooth operation of the equipment.
• Accurately completing job reports and explaining the steps taken before a sign-off by the client.
• Communicate and build relationships with clients.
• Identifying sales opportunities with existing clients and feeding back to Line Manager.
• Conducting and recording site surveys to a high standard.
• Maintaining standards of technical excellence within the team.
• Occasional working on construction sites where required to support system commissioning.
• Ongoing technical development.

Customer Focus:

• Provide the customer with an excellent customer service whilst representing the Company.
• Accountable for delivering high quality Service fixes for our customers.
• Communicate and build relationships with clients.
• Always striving to build client trust in the engineer, and the company's abilities.

People Focus:

• Being personally responsible for mistakes and learning from these to improve and develop skills.
• Living our one team culture value by communicating well with each other and working together to reach the end goal.
• Demonstrating flexibility to business needs when required.
• Having a hard working and enthusiastic work ethic.

Health, Safety, Environment & Quality Focus:

• Follow health and safety compliance on site.
• Adhere to company quality standards at all time.

Finance Focus:

• Be financially aware of company costs relating to Service.
• Accurately log all time and parts used against a job to be invoiced.

Required Skills/Qualifications/Experience:

• Demonstrable and significant experience working in a comparable Access Control Engineer role
• Strong demonstrable experience gained in an Access Control engineering type role such as Turnstiles, Car Park Barriers, DDA Swing Gates, Fast/Speed Lanes and access control door hardware and controls
• Knowledge and understanding of working on a range of equipment from manufacturers such as Gunnebo, Automatic Systems, ITAB, Ozak, Parking Facilities
• Knowledge and understanding working in service and technology fields such as, CCTV, data networks, and automation controls
• Demonstrable appetite for continuous technical development to attain the breadth of skills of the Hutchi Service Engineer
• A technical mind-set to logically assess an issue to pinpoint the fault
• Previous experience of using problem solving skills to find faults and provide high quality solutions
• Self-motivated with a commitment to the issue at hand
• Able to read and understand Access Control system schematics and drawings
• Able to terminate cables to industry standard
• Understand PC based IP networks
• ECS – Electrotechnical Certification Scheme or equivalent
• Able to work under pressure to tight timescales
• Flexible approach to working hours
• Presentable in appearance when on site
• Professional demeanour
• Full UK Driving Licence
• Strong technical learning ability.
• Full clean UK driving licence
• Be highly mobile & flexible as a remote engineering covering a wider geographical region
• Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for our customers
• Happy and willing to work alone for long periods
• Familiar with working in customer environments during their normal operational working, adapting your practices to ensure of the presence of members of the public are taken into consideration and respected

Desirable Skills/Qualifications/Experience:

• CSCS
• IPAF
• PASMA