Accelerator Journey Manager

NatWest Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

NatWest Group is seeking an Accelerator Journey Manager to lead a welcoming hub for entrepreneurs, shaping experiences that bring the Accelerator brand to life in person and online. You will infuse energy, connect founders with the bank and startup ecosystem, and help turn bold ideas into scalable ventures.

You’ll design and run social events, drop-ins, informal sessions and workshops that spark peer-to-peer support.

Qualifications

• Collaborate across teams to align goals and drive outcomes.
• Excellent organisation and time management under pressure.
• Strong programme and project management skills for structured delivery.
• Passion for entrepreneurship and supporting founders to succeed.

Responsibilities

• Lead the full accelerator customer journey from registration to programme delivery.
• Design, deliver and coordinate social events, drop-ins, informal sessions and workshops.
• Oversee planning, logistics and administration of all programme activity.
• Produce clear impact and ROI reporting to demonstrate value across cohorts.

Skills

Collaboration

Organization

Programme management

Project management

Customer experience

Job description

Join us as an Accelerator Journey Manager

• Lead a welcoming, vibrant hub that allows entrepreneurs feel supported and connected, shaping experiences that bring the Accelerator brand to life both in-person and through our digital journey
• Bring the positive energy and entrepreneurial spirit that sparks founders’ ambition, encourages stakeholders to lean in, and drives your colleagues to champion growth alongside you
• You’ll be part of a progressive team where you can build influence, expand your network across the bank and startup ecosystem, and set yourself up for great opportunities in innovation and strategy

What you'll do

Our bank is dedicated to supporting emerging business owners by giving them access to the vital tools and techniques they need. As an Accelerator Journey Manager, you’ll be right beside these ambitious entrepreneurs, helping them build momentum and turn bold ideas into thriving, scalable ventures.

You’ll bring the accelerator experience to life by designing and delivering social events, drop-ins, informal sessions and workshops that spark connection and real peer-to-peer support. By opening doors to the wider bank and ecosystem, you’ll give entrepreneurs the support, knowledge and energy they need to keep growing with clarity and direction.

You’ll be instrumental in:

• Making sure every founder has a smooth, well-supported Accelerator experience by managing the full customer journey from registration to programme delivery
• Being a visible, approachable presence in the hub, walking the floor and sparking conversations to create an engaged and connected community
• Assessing entrepreneurs’ challenges through informal 1:1 triage and guiding them to the most relevant tools, expertise and banking solutions
• Overseeing the planning, logistics and administration of all programme activity, and producing clear impact and ROI reporting that demonstrates the value and outcomes of every cohort

The skills you'll need

An Accelerator Journey Manager understands the realities of the UK startup world: the pressures, the barriers, and the support systems that actually make a difference. That grounding in the entrepreneurial landscape means you’ll know how to spot what founders need, what works in practice, and how our programmes can create real value. We’ll look to you to be deeply committed to helping entrepreneurs make meaningful strides and achieve the outcomes that matter most to them.

This role also relies on:

• The ability to work collaboratively, influence decisions and communicate clearly to align people around shared goals
• Excellent organisation and time management skills, with the resilience to stay effective under pressure and adapt to shifting priorities
• Strong programme and project management skills for structure, coordination and consistent delivery
• Passion and drive to support entrepreneurship and deliver exceptional customer experiences
• Working knowledge of the UK entrepreneurial landscape, including common challenges faced by startups and small businesses and the ecosystem support available