Academy Manager (FTC)

Healthxchange; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in aesthetic medical products is seeking an Academy Manager for a fixed-term contract. The role involves managing training programs across multiple locations, ensuring high utilization, and providing excellent customer service. Ideal candidates will have experience in training events and strong communication skills.

Benefits

Company pension

Bonus and commission scheme

23 days holiday plus bank holidays

Staff discount

Social events

Access to Health Assured EAP

Qualifications

• Experience in running academy and training events.
• Strong interpersonal and influencing skills.
• Proficient in Microsoft Office and CRM software.

Responsibilities

• Coordinate training events and ensure high academy utilization.
• Respond to customer inquiries regarding training bookings.
• Support Academy events and ensure smooth delegate experiences.

Skills

Organised

Client-focused

Excellent communication

Self-motivated

Team player

Tools

Microsoft Office

Salesforce

Job description

Join to apply for the Academy Manager (FTC) role at Healthxchange

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Join to apply for the Academy Manager (FTC) role at Healthxchange

Location: Manchester, with some required travel to Reading and Ireland Academies

Package: Competitive salary + annual bonus

About Us:

Founded in 2000, Healthxchange are the leading supplier of aesthetic medical products and devices to medical professionals within the UK. As a winner of the Aesthetic Awards for several years running, we pride ourselves on the quality of our products and our customer service. With award-winning products from top brands like Obagi, Jan Marini, Jane Iredale, Medik8, and cutting-edge medical devices, the company offers a dynamic environment for innovation and growth within the medical aesthetic space.

About the role:

We are seeking an Academy Manager to join us on a fixed-term basis. In this role, you will work closely with the Head of Education and the Training Team to deliver a premium training experience across our Manchester, Reading, and Ireland programmes for all attending professional delegates. You will be responsible for ensuring high academy utilisation and the efficient daily operation of all training venues and activities, helping to maximise business opportunities through the Academy.

Responsibilities:

1. Respond to customer and delegate enquiries (phone and email) regarding training bookings or events within a timely manner to lead to successful bookings.
2. Provide all relevant support regarding customer inboxes across our different brands and customer communication methods.
3. Ensure all training sessions are as busy as possible (delegate target numbers are met) by working with the Head of Education and marketing to highlight all USPs of the course.
4. Achieve successful delegate registration, utilising webinar and recording systems effectively to cover online training needs.
5. Track budgets to ensure events perform as expected and all costs are within reasonable and agreed budgets.
6. Coordinate with the education team and key opinion leaders to ensure all parties are aligned on materials, handouts, and the running of sessions.
7. Coordinate travel and accommodation for external KOLs/Trainers for specific events.
8. Perform basic AV and IT testing prior to events.
9. Support Academy events by coordinating resources and assisting delegates during training to ensure a smooth experience.
10. Support queries from delegates regarding their training sessions.
11. Ensure catering and hospitality are provided at a premium level, catering for dietary requirements.
12. Act as a brand ambassador, demonstrating high levels of integrity, diligence, and professionalism.
13. Provide excellent customer service to models attending training sessions.
14. Assist in promoting the Academy’s offerings and ensure content is up-to-date and aligned across sites.
15. Conduct relevant market and competitor research when launching new courses/events.
16. Order collateral and display items for promoting the academy.
17. Work with marketing to ensure integration with the overall marketing plan, including tracking performance.
18. Manage facilities to ensure the building is functional, clean, and representative of our brand.
19. Ensure delegates are hosted safely across all sites, maintaining fire, building, and IT/AV standards.
20. Support facility hire processes by managing relationships with external clients and ensuring effective delivery of services.
21. Promote product-specific and seasonal offers to clients.
22. Represent the company at industry expo events, promoting products and services.
23. Work collaboratively with colleagues to achieve department goals.
24. Maintain up-to-date knowledge of company products and procedures.

Requirements:

1. Previous experience in running academy and training events.
2. Organised and efficient.
3. Able to work calmly under pressure and meet deadlines.
4. Effective team player who can lead when necessary.
5. Client-focused with excellent communication skills.
6. Self-motivated with a positive attitude.
7. Strong interpersonal and influencing skills.
8. Excellent communication and email skills.
9. Good time management skills.
10. Flexible and adaptable.
11. Proficient in Microsoft Office, PowerPoint, and Excel.
12. Basic IT troubleshooting skills.
13. Experience with printers, AV equipment, projectors, and sound systems.
14. Experience with Salesforce or similar CRM software.
15. Experience with website/Learning Management System back-end management.

Benefits:

Company pension, bonus and commission scheme, 23 days holiday plus bank holidays (increasing with service), staff discount, social events, and access to Health Assured EAP.

Equal Opportunity Statement:

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or other protected statuses. All employment decisions are based on merit, qualifications, and business needs.