Academy Coordinator

Dexters Estate Agent Group; City Of London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading London estate agency is looking to hire an Academy Coordinator to support their team in Teddington. This role involves administrative duties and providing customer service to internal teams. The ideal applicant should possess strong administration skills and be IT literate, with a focus on effective communication. The position offers career growth and various company benefits including generous holiday allowance and wellness support.

Benefits

Fast track career options

Pension contribution scheme

Comprehensive training programme

Team and social events

Birthday day off

Generous holiday allowance, 25 days+

Paid day off to volunteer

Wellbeing support

Beauty and fitness discounts

Enhanced Maternity and Paternity

Season ticket loan

Cycle to work scheme

Qualifications

• Proficient with Gmail and associated Google programs.
• Ability to instill confidence in internal customers.
• Organised, methodical and diligent approach.

Responsibilities

• Adding new apprentices to the learner management system.
• Updating learner information based on their movement within the business.
• Providing admin assistance to the Academy Director and Heads of Academy.
• Managing incoming mail and directing queries.
• Calling colleagues to remind them of Academy Workshops.

Skills

Strong administration skills

Outstanding customer service skills

IT literacy with Word and Excel

Job description

Overview

As London’s leading independent estate agent, our ambitious plans mean we will continue to grow. We are now a team of over 2,000 people working across more than 185 locations throughout London. Due to our continued expansion, we are looking to recruit an Academy Coordinator to join our team in Teddington. This is an excellent opportunity for someone looking to gain experience in a fast-paced, professional environment. The role will support the team in delivering a high standard of service to the business, ensuring all administrative tasks are completed accurately and on time.

Location: Teddington, Greater London TW11

Hours: Monday-Friday 8.30am-5.30pm

Salary: £26,400

Key responsibilities

• Adding colleagues who start an apprenticeship onto our learner management system
• Maintain and update information on our learner management system following the learners moves across the business
• Provide administrative assistance to the Academy Director and Heads of Academy
• Managing incoming mail to the admin inbox, actioning any changes that need to be made to a learners profile on the system
• Answering the Help and Advice line and directing colleagues to the appropriate department
• Calling colleagues to remind them of Academy Workshops booked in
• Giving adhoc support to the wider team as required

Requirements

The successful applicant must be highly IT literate with good knowledge of Word and Excel as well as Gmail and associated Google programs.

You must have:

• Strong administration skills.
• A professional approach, able to instill confidence to internal customers.
• Outstanding customer service skills.

You must also be:

• Organised, methodical and diligent.
• Flexible in approach.
• Able to work under pressure, assess and prioritise workload appropriately.

Company Benefits

• Fast track career options
• Pension contribution scheme
• Comprehensive training programme from apprenticeship to industry qualifications
• Team and social events
• Birthday day off
• Generous holiday allowance, 25 days+ (including extra days for long service)
• Paid day off to volunteer at the charity of your choice
• Wellbeing support
• Beauty and fitness discounts
• Enhanced Maternity and Paternity
• Season ticket loan
• Cycle to work scheme including Forest bikes