Academic Services Manager

BIMM British and Irish Modern Music Institute; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days holiday per year

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking an Academic Services Manager to support the effective delivery of Academic Services across BIMM University. Working with academic and professional services colleagues, you will help ensure institutional processes are compliant, consistent and contribute to a positive student experience.

You will provide leadership across academic quality, governance, regulatory compliance, assessment and academic operations, helping to ensure the University meets regulatory

Qualifications

• Experience in academic administration, academic quality, registry, governance or related higher education function.
• Strong understanding of the UK higher education regulatory, quality assurance and governance landscape.
• Experience leading or managing complex services, projects or operational activities.
• Strong analytical and problem solving skills with data-driven decision-making.
• Ability to interpret and apply regulations, policies and procedures practically.
• Experience building effective relationships and influencing diverse stakeholders.
• Excellent organisational skills with ability to manage competing priorities.
• Experience supervising staff and developing inclusive, high-performing teams.
• Commitment to delivering an excellent student experience.
• Interest in using digital tools, including AI, to enhance ways of working and service delivery.

Responsibilities

• Lead and manage a portfolio of Academic Services activity, ensuring processes and practices remain effective, compliant and aligned with institutional priorities.
• Provide expert advice on academic regulations, policies and quality assurance requirements.
• Support the delivery of key academic processes, including student progression, assessment and awards.
• Use data and management information to identify trends and inform decision-making.
• Contribute to academic governance activity, including committee support and policy development.
• Build relationships across the University to promote collaborative working.
• Lead, develop and support staff, fostering inclusive working practices.
• Review and enhance systems, processes and procedures to improve efficiency and effectiveness.

Skills

Academic administration

Governance

Regulatory compliance

Data analysis

Stakeholder management

Team leadership

Student experience

Tools

Management information systems

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As Academic Services Manager, you will play a key role in supporting the effective delivery of Academic Services across BIMM University. Working closely with academic and professional services colleagues, you will help ensure institutional processes are compliant, consistent and contribute to a positive student experience.

You will provide leadership and specialist expertise across a broad range of areas, including academic quality, governance, regulatory compliance, assessment and academic operations, helping to ensure the University meets its regulatory requirements and maintains high standards of academic administration and support.

What You'll Do:

• Lead and manage a portfolio of Academic Services activity, ensuring processes and practices remain effective, compliant and aligned with institutional priorities.
• Provide expert advice and guidance on academic regulations, policies and quality assurance requirements.
• Support the delivery of key academic processes, including student progression, assessment and awards.
• Use data and management information to identify trends, inform decision-making and mitigate risk.
• Contribute to academic governance activity, including committee support, policy development and institutional reporting.
• Build effective relationships across the University, promoting collaborative and solution-focused ways of working.
• Lead, develop and support staff, fostering capability, consistency and inclusive working practices.
• Review and enhance systems, processes and procedures to improve efficiency and effectiveness.

What You'll Bring:

• Experience working within academic administration, academic quality, registry, governance or a related function within higher education.
• A strong understanding of the UK higher education regulatory, quality assurance and governance landscape.
• Experience leading, improving or managing complex services, projects or operational activities.
• Strong analytical and problem-solving skills, with experience using data and management information to support decision-making.
• The ability to interpret and apply regulations, policies and procedures in a practical and proportionate way.
• Experience building effective relationships and influencing a wide range of stakeholders.
• Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes.
• Experience managing or supervising colleagues and supporting the development of inclusive, high-performing teams.
• A commitment to delivering an excellent student experience.
• An interest in the effective use of digital tools, including AI, to enhance ways of working and service delivery.

The postholder can be based at any of BIMM University’s seven UK campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester or Leeds).

Candidates may come from a range of Academic Services backgrounds. Experience of quality assurance, assessment, governance, partnerships or related functions would be valuable, with particular interest in candidates who have experience of quality assurance, collaborative provision or working with external partners.

Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore a ll successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.