Academic Administrator

Online Education Services (OES); Birmingham; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Online Education Services (OES), a leading provider in online education, seeks an Academic Administrator to support the Academic Director and ensure the coordination of key administrative functions. This hybrid role in Birmingham offers an engaging team environment, opportunities for professional growth, and a commitment to student success.

Benefits

Flexible working environment

25 days of annual leave plus bank holidays

Study assistance and leave for eligible employees

Qualifications

• Previous experience in a UK university-based administrative role.
• Proficient with CRM software.
• Technology adept with quick learning abilities.

Responsibilities

• Provide administrative support to the Academic Director and Academic Quality team.
• Schedule and administer meetings, collate reports and manage tutor recruitment.
• Support student assessment processes and maintain records.

Skills

Excellent communication

Interpersonal skills

Proactive attitude

Technologically confident

Teamwork

Education

Bachelor’s degree

Tools

CRM software

Job description

Online Education Services (OES) is a leader in online education. We partner with the world's leading universities to enhance the student experience for the digital era. At OES, we are passionate about student success and the future of education.

We've launched a strategic partnership with Aston University and are looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

Requirements

The Opportunity

The Academic Administrator provides administrative support to the Academic Director and Academic Quality team. The role is broad in scope, requiring a highly organized, proactive, and resourceful team member with a high degree of initiative and self-management skills to handle functions such as planning, scheduling, and resource management.

Responsibilities include scheduling and administration of key meetings with our partner university, collating reports, data, and schedules to present to our university partners. They will support online tutor recruitment, coordinate module allocations, and manage tutor invoices and contracts.

Additional duties involve supporting the student assessment process and ensuring student attainment records are accurate and up-to-date.

The role requires a deep understanding of university policies, procedures, and regulations, assisting the Academic Director and Programme and Student Success Manager with documenting complex quality processes and support materials.

The ideal candidate should be technologically confident and adept at navigating systems, proficient with CRM software, and comfortable adopting new technologies rapidly.

Reporting to the Programme and Student Success Manager, the Academic Administrator will join a team of passionate individuals committed to excellence.

This is a hybrid role based in OES' Birmingham office (2-3 days per week).

About You

• An authentic person with a story to tell; we believe diverse life experiences contribute to good decision-making.
• Previous experience in a UK university-based administrative role supporting teams.
• A minimum of a Bachelor’s degree is preferred.
• Excellent communication and interpersonal skills.
• A solution-focused, proactive attitude.
• You enjoy working as part of a team and contributing to its success.

What's in it for you?

Join a passionate, energetic, and skilled team with opportunities for growth and development. OES offers a flexible, hybrid working environment and a culture that nurtures creativity and innovation. You will be part of a values-driven organization committed to student success.

Salary: £27,000 - £30,000 per annum (dependent on experience)

Benefits

• Global organization with growth opportunities
• Vibrant organizational culture
• 35-hour workweek with flexible hours
• Values-driven recruitment principles
• Focus on health and wellbeing
• 25 days of annual leave plus bank holidays
• Purchased leave scheme
• Commitment to diversity, honesty, and respect
• Opportunities for continuous improvement and meaningful work
• Study assistance and leave for eligible employees
• Participation in a high-growth industry with strong backing
• Genuine focus on student success
• Global mentoring program
• Support for the Living Wage movement