Above Ground Scheduler

Thames Water; Reading; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading water management company in Reading is seeking a Scheduler to coordinate field teams and ensure effective resource management. Responsibilities include task assignment, monitoring SLA targets, and collaborating with various teams. The ideal candidate will have solid communication skills and experience in a customer service environment. Attractive benefits and a hybrid working model are offered.

Benefits

Salary range from £25,000 to £27,000

24 days holiday, increasing to 28

Generous Pension Scheme

Performance-related pay plan

Access to health and wellbeing benefits

Qualifications

• Candidates should have excellent communication skills in English.
• Experience with Microsoft Office applications is essential.
• Previous experience in the Water/Wastewater industry is a plus.

Responsibilities

• Ensure technicians are assigned appropriate tasks for a full workday.
• Monitor reactive work and ensure tasks meet SLA targets.
• Collaborate with teams to resolve issues and support where needed.
• Drive continuous improvement alongside the Continuous Improvement Team.

Skills

Strong verbal and written communication skills

Solid computer skills

Experience in a fast-paced customer service environment

Good analytical skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Salesforce

SAP ECC

Click

Job description

Overview

As a Scheduler, you'll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.

Responsibilities

• Youll ensure that every technician has a full day of work, matching their skills to the right tasks. Strong communication with field teams, including managers and coordinators, will be essential to keep everything running smoothly and on time.
• You’ll monitor reactive work and ensure all tasks meet SLA targets. You'll respond promptly to alarms, escalate issues where needed, and manage the assignment and reassignment of work.
• Adhering to company processes—including health and safety protocols—is crucial, and you'll ensure all activities align with our policies.
• You’ll collaborate closely with various teams such as the field crew, planners, and resource coordinators, offering support where needed and resolving issues quickly.
• This is a role where continuous improvement is key. You’ll work alongside our Continuous Improvement Team to help drive positive change.
• You'll use Microsoft Office, SAP ECC, and Click to manage schedules and monitor progress.

Working hours and location

Working Hours: 07:00 - 15:00 - Monday to Friday. This role is a fixed-term contract until 31/07/2026.

Base Location: This is a Hybrid role - The team currently work Tuesdays and Wednesdays at Kemble Court, RG2 6AD.

Essential criteria

• Strong verbal and written communication skills in English.
• Solid computer skills, especially with Microsoft Excel, Word, and PowerPoint. Experience with Salesforce is desirable.
• Experience working in a fast-paced customer service environment.
• Good analytical skills, with the ability to identify and address potential issues.
• Previous experience in the Water/Wastewater industry is a plus, but not essential.

What’s in it for you?

• Salary from £25,000 to £27,000 per annum depending on skills & experience.
• 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.