Aberdeen Queen's Links Team Leader

Cineworld Cinemas Ltd; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cineworld Aberdeen is seeking a Team Leader to oversee front-of-house operations and enhance customer experience. This role involves managing a team, ensuring compliance with safety standards, and achieving strategic objectives. Ideal candidates will possess strong leadership and organizational skills, with a passion for delivering excellent service.

Qualifications

• Flexibility regarding location.
• Strong communication and teamwork skills.
• Ability to work independently and in a team.

Responsibilities

• Lead front-of-house team to deliver exceptional customer experience.
• Manage staff scheduling and operational needs.
• Ensure compliance with health and safety policies.

Skills

Organizational skills

Time management

Communication

Customer-facing experience

Teamwork

Leadership

Tools

Microsoft Office

Job description

Cineworld Aberdeen Queens Links is looking to recruit a Team Leader (39 hour contract) to join their team.

The cinema is a complexity 3 site with 9 screens, located on a leisure park just outside the city centre, next to the beach and a links golf course. It features a Concessions Stand, a separate Baskin Robbins scoop ice cream area, and a Pic n Mix section.

The full management team includes a General Manager, 2 Cinema Managers, and 4 Team Leaders.

The cinema screens a diverse range of films, including Bollywood/Tamil screenings, alternative content events, and mainstream Hollywood movies. It has strong links to local schools and businesses and is renowned for corporate events.

THE ROLE:

Lead the front-of-house team and operations to deliver an exceptional customer experience aligned with business strategy.

Serve as the first escalation point for customer interactions and assume Duty Manager responsibilities, including key-holding, as required.

KEY RESPONSIBILITIES:

• Support management in achieving KPIs and strategic objectives.
• Maintain a visible front-of-house presence at all times and ensure effective communication with the management team and staff.
• Participate in management and team meetings; undertake opening and closing duties as needed.
• Motivate and develop team members through coaching, mentoring, and performance management. Support recruitment and induction processes.
• Organize resources effectively to meet operational needs.
• Create a customer-focused environment to enhance the customer journey and uphold brand standards.
• Maintain high standards of film presentation, cleanliness, maintenance, and safety.
• Manage staff scheduling to meet business demands.
• Ensure health, safety, and wellbeing policies are followed, and legal and licensing compliance is maintained.
• Keep team members informed about business updates to meet operational and sales objectives.
• Manage risks related to fraud, cash, and stock loss; maximize revenue through retail and promotional initiatives.

ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE

• Essential: Flexibility regarding location, good organizational and time management skills, numeracy and literacy, strong communication, customer-facing experience, ability to work independently and in a team.
• Desirable: Full UK driving license, knowledge of film industry, IT literacy (Microsoft Office, industry-specific software).

KEY SKILLS & BEHAVIOURS:

• Teamwork: Collaborate to deliver excellent customer service.
• Leadership: Recognize and praise good work.
• Integrity: Do the right thing.
• Best Practice: Seek and implement industry best practices.
• Work with Pace: Deliver and share efficient practices.
• Make a Difference: Communicate clearly and effectively.