Abercrombie & Fitch - Key Lead, Cheshire Oaks

abercrombie-fitch-co.; Liverpool City Region; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global apparel retailer is seeking a Key Lead in Liverpool to ensure a quality in-store experience. Responsibilities include supervising Brand Reps, driving store performance, and maintaining high customer satisfaction. The ideal candidate has retail experience and strong communication skills. Flexible hours are offered, with a minimum of 16 hours expected weekly, including weekends.

Benefits

Quarterly sales incentive bonus

Merchandise discount

Flexible schedule

Opportunities for career advancement

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory or managerial experience required.
• Outgoing and assertive personality.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Provide guidance and coaching to Brand Reps.
• Drive store performance through customer experience.

Skills

Customer focus

Communication skills

Adaptability

Multi-tasking

Fashion trend knowledge

Education

High School Diploma or equivalent preferred

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor. They provide guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routines
• Product knowledge & brand awareness
• Business understanding
• Proactive thinking
• Attention to detail
• Register/Point of Sales use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements

Schedule will vary weekly, with at least 16 hours per week expected. Availability on weekends and certain holidays is required. Hours may increase during peak periods.

Qualifications

What it Takes

• High School Diploma or equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory or managerial experience required
• Customer focus
• Communication and interpersonal skills
• Fashion trend knowledge
• Outgoing and assertive
• Adaptability and stress tolerance
• Poise and ambition
• Multi-tasking and applied learning
• Promoting diversity and inclusion
• Work ethic and omni-channel service knowledge

Additional Information

What You’ll Get

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Training and development programs
• A supportive global team that celebrates individuality