Abercrombie & Fitch - Key Lead, Battersea Power Station

abercrombie-fitch-co.; London; On-site; GBP 24,000 - 30,000; Part time

Job summary

A global specialty retailer is seeking a Key Lead for their London store. This role involves supervising staff, driving sales performance, and ensuring an excellent customer experience. Candidates should have at least 1 year of retail experience, a strong work ethic, and be customer-focused. Flexible scheduling is offered with opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Qualifications

• High School Diploma or equivalent preferred.
• At least 1 year of retail experience preferred.
• Customer-focused with excellent communication skills.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as Floor Supervisor, providing guidance to staff.
• Drive store performance through customer experience.

Skills

Customer Focus

Excellent Communication and Interpersonal Skills

Fashion Trend Knowledge

Adaptability and Flexibility

Strong Work Ethic

Education

High School Diploma or equivalent

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as the e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sale use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.

• Required availability on weekends and certain holidays.

• During peak times, hours may increase to support business needs.

Qualifications

What it Takes

• High School Diploma or equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory/management experience required
• Customer Focus
• Excellent Communication and Interpersonal Skills
• Fashion Trend Knowledge
• Outgoing and Assertive
• Adaptability and Flexibility
• Poise and Ambition
• Multi-Tasking and Applied Learning Skills
• Commitment to Diversity & Inclusion
• Strong Work Ethic
• Experience with Omni Channel Services

Additional Information

What You’ll Get

• Participation in benefit programs aligned with company culture and values
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Potential to become a Brand Affiliate
• Training and Development Programs
• Supportive Global Team