A&H Claims Team Leader

Chubb; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurer in Glasgow seeks a Claims Team Leader to lead a team managing various claims portfolios. The candidate must have prior experience in claims management and strong leadership qualities. The role includes coaching the team, negotiating claims settlements, and maintaining client relationships. This position offers competitive pay, a comprehensive benefits package, and is committed to diversity and inclusion.

Benefits

Competitive salary & pension scheme

25 days annual leave plus option to purchase more

Private Medical cover

Subsidised gym membership

Employee Assistance program

Qualifications

• Previous claims management experience at team leader or supervisor level.
• Solid experience of claims handling in an insurance or broker environment.
• Experience in A&H or other commercial lines claims is advantageous.

Responsibilities

• Lead a team of claims handlers managing a portfolio of claims.
• Coach and mentor team members for personal and team goal achievement.
• Negotiate claim settlements involving various stakeholders.
• Build and maintain key client relationships.

Skills

Claims management experience

Leadership skills

Negotiation skills

Client relationship management

Understanding of insurance market

Tools

Microsoft Office

Job description

Job Description

Do you have Team Leader experience or supervisory experience gained within a professional Claims team?

If you wish to grow your skills and expertise within one of the largest commercial insurers in the world, then we would love to hear from you!

Following an internal promotion we have an opportunity in Glasgow for a Claims Team Leader to join our Accident & Health Claims team on a permanent basis.

You will Lead a team of Claims Handlers who manage a portfolio of claims across multiple line of businesses including coverage analysis, investigation, evaluation of policy liability, legal liability (where appropriate) and quantum.

KEY RESPONSIBILITIES

• Coach, mentor and lead team of claim adjusters handling claims
• Act as part of a team to ensure both Team and individual goals are met and to work with third party service providers to ensure claims service standards are maintained
• Negotiate settlement of claims to bring them to a successful conclusion. This may involve policy holders, other professionals, insurers, loss adjusters, brokers, solicitors and third parties
• Work within the framework of Chubb ethical and service standards
• Represent Chubb at internal and external meetings including review meetings with brokers, key clients and London market representatives
• Build and maintain client relationships and look after key accounts through providing timely and clear responses to correspondence received.
• Provide general assistance and support to senior claims adjusters, managers and underwriters including projects and ad-hoc tasks as they arise.

Qualifications

• Previous Claims management experience at Team Leader/supervisor level
• Experience of A&H or other commercial lines claims is advantageous
• Competent in Microsoft Office with a sound understanding of the insurance/reinsurance market (preferred)
• Demonstration of practical and common-sense approach to dealing with situations.
• Solid experience of claims handling in a company, or insurance broker environment.

We offer in return!

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program. Please note out benefits package vary in different countries.

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.