A&E Receptionist

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated A&E reception team at a forward-thinking healthcare provider. This role is perfect for enthusiastic individuals who excel in communication and customer care. You'll be the first point of contact for patients and healthcare professionals, ensuring a welcoming environment. Flexibility is key, as the service operates 24/7, and you'll work both independently and collaboratively to provide essential support. Enjoy a range of benefits including flexible working, generous annual leave, and a supportive work environment committed to diversity and inclusion.

Benefits

Flexible working

27-33 days annual leave

Sick pay

NHS Pension

Free eye tests

Health checks

Gym discounts

Bicycle loan scheme

Salary sacrifice car scheme

Support services for stress and bereavement

Qualifications

• Ability to handle enquiries courteously and efficiently.
• Strong team player with flexibility to work various shifts.

Responsibilities

• Provide a welcoming first impression at A&E reception.
• Handle a range of enquiries in person and via telephone.
• Offer clerical support across reception desks.

Skills

Excellent communication skills

Good telephone skills

IT skills

Customer care

Job description

A&E Receptionist - Band 2

37.5 hours per week - Permanent

We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills, able to deal with the general public daily, and possess a positive approach to customer care.

The role involves providing reception support to the clinical team within the A&E Department. Applicants must have good IT skills, work well independently and as part of a team. Flexibility is essential, as the service operates 24/7, requiring shifts that include days, evenings, and nights.

Responsibilities

• Providing a welcoming, professional first impression for patients and healthcare professionals at the A&E reception, in person or via telephone.
• Handling a range of enquiries courteously and efficiently.
• Providing clerical and administrative support across all reception desks within A&E and Same Day Emergency Care.

You will work both independently and as part of a team to ensure smooth reception services. Flexibility to work various shifts is required due to the 24/7 operation.

About Us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 across Tameside & Glossop. We offer a range of services within the hospital and in the community for all ages.

Our vision is to improve health outcomes and influence wider determinants of health through collaboration with our partners.

Our Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

We are committed to reflecting the diversity of our community and actively encourage applications from all backgrounds, especially from underrepresented groups including Black, Asian & minority ethnic candidates, LGBTQ+ community, and disabled individuals.

Benefits

Flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension, free eye tests and health checks, gym discounts, bicycle loan scheme, salary sacrifice car scheme, and support services for stress, bereavement, relationships, and finances.

Contact Details

For further information or informal visits, contact:

• Name: Joanne Goodwin
• Job Title: Supervisor
• Email: [e-mail]
• Telephone: [phone]

Available weekdays between 8am and 4pm.

Additional contact: Vicki Bowker, Assistant Directorate Manager - 07500 915176