A&E Admin Team Lead - Patient Access & Operations

Allscreens Nationwide Ltd; Ashton-under-Lyne; On-site; GBP 21,000 - 28,000; Full time

Job summary

Award-winning Allscreens Nationwide Ltd is seeking an experienced Reception/Clerk support role to ensure operational processes align with Trust policies. You will advise and support Receptionists/Clerks, coordinate staffing rotas, and handle queries from the public and agencies.

You will train staff on systems and procedures and contribute to data collection and audit activities within a 7-day service framework.

Qualifications

• Good communication across media (email/phone/in person) with sensitivity.
• Ability to handle queries from service users and professionals.
• Ability to plan and coordinate staff workload and rosters.
• Experience in training or mentoring staff on systems and processes.

Responsibilities

• Coordinate daily workload and allocate tasks to Receptionists/Clerks.
• Plan and circulate weekly/monthly rosters for staffing.
• Be first point of contact for public and agencies.
• Train staff on relevant systems and processes.
• Assist with data collection, audit and input of data.

Skills

Communication

Staff coordination

Planning & organising

Policy & procedure

Training & mentoring

Data management

Tools

Patient data system

Job description

Award-winning Allscreens Nationwide Ltd is seeking an experienced Reception/Clerk support role to ensure operational processes align with Trust policies. You will advise and support Receptionists/Clerks, coordinate staffing rotas, and handle queries from the public and agencies.

You will train staff on systems and procedures and contribute to data collection and audit activities within a 7-day service framework.