999 Emergency Call Handler

East of England Ambulance Service Trust; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional ambulance service in Chelmsford is seeking Call Handlers to support emergency operations. The role involves answering calls, using specialized software, and providing crucial information to patients. No clinical experience is required as training will be provided. Ideal candidates should possess a calm demeanor under pressure. Flexible working options are available.

Qualifications

• Candidates must pass two online assessments.
• Enhanced background checks are required.

Responsibilities

• Answer operational calls that come into the EOC.
• Utilise clinical triage software to prioritise calls.
• Enter information into the Computer Aided Dispatch (CAD) system accurately.
• Provide pre-arrival advice to callers.

Job description

Overview

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!

We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.

Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required.

Candidates will need to pass two online assessments and we will need to carry out enhanced background checks.

Responsibilities

• Answer operational calls that come into the EOC.
• Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
• Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
• Provide pre‑arrival advice to callers where appropriate.

Requirements

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

About Us

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.