999 Call Handler (Emergency Medical Dispatcher) - Exeter (Band 3) - 999 Call Handler - South We[...]

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join the South Western Ambulance Service as a 999 Call Handler in Exeter, where you will play a crucial role in managing emergency calls and helping patients in critical situations. With generous NHS benefits, career progression opportunities, and a supportive team environment, this position is perfect for individuals passionate about making a difference in healthcare. You'll need excellent data entry skills and the ability to work under pressure, as you assist callers in need of urgent medical care.

Benefits

27 days holiday plus bank holidays

Car leasing scheme

Free parking at Trust sites

Pay enhancements for out-of-hours and shift work

Discounts from various UK organizations

Qualifications

• Experience of accurate and quick data entry using a keyboard.
• Basic computer literacy.
• First Aid at Work certification is required.

Responsibilities

• Managing emergency calls and recording accurate patient information.
• Providing advice and reassurance to callers.
• Working 24/7, including shifts during bank holidays and nights.

Skills

Data Entry

Customer Service

Education

First Aid at Work certification

RSA Stage 1 keyboard skills

Job description

Employer: South Western Ambulance Service NHS Foundation Trust

Location: Exeter

Salary: £24,625 - £25,674 per annum

Closing Date: 21/07/2025 23:59

999 Call Handler (Emergency Medical Dispatcher) - Exeter

Band 3

Job Overview

Are you interested in making a difference to patients as part of a supportive and motivated team? Do you want NHS benefits, including generous annual leave and NHS Pension? Are you looking to develop your career within the Emergency Operations Centre (EOC)?

If yes, start your career with the South Western Ambulance Service EOC, where the patient journey begins.

When you call 999, your call goes to one of our Control Rooms in Exeter or Bristol. Our trained Call Handlers are the first point of contact for people experiencing medical emergencies. Your role involves listening, interpreting, and managing calls, recording accurate information, and providing advice or reassurance. You will enter details into a computer system about the patient's condition to determine the appropriate response.

Main Duties

For full details, please refer to the attached 'Full EMD advert' document.

This role operates 24/7, including bank holidays, weekends, days, and nights, with shift work.

Shortlisted candidates will be invited to an assessment centre. We are recruiting to a holding pool for upcoming course intakes.

Working for Our Organisation

We provide emergency and urgent care 24/7 across the largest ambulance region in England, responding to approximately 2,650 incidents daily. We are committed to continually improving patient care, guided by our five-year strategy.

The role is based in Exeter, a vibrant city with excellent transport links, shops, cafes, and bars.

If you embody our values of teamwork, compassion, and innovation, and want to make a real difference, we would love to hear from you. We will provide the skills and resources needed to succeed, with opportunities for career progression and professional development.

• 37.5-hour standard workweek
• Holiday entitlement: 27 days plus bank holidays, increasing to 29 days after 5 years, and 33 days after 10 years
• Pay enhancements for out-of-hours, shift, and overtime work
• Career and salary progression opportunities
• Car leasing scheme
• Free parking at Trust sites
• Staff networks
• Discounts from various UK organizations

Job Description & Responsibilities

See attached the detailed job description and person specification.

Person Specification

Qualifications

• Experience of accurate and quick data entry using a keyboard
• Basic computer literacy
• RSA Stage 1 keyboard skills
• First Aid at Work certification

Previous Experience

• Experience dealing with the public in a customer service setting

Additional Information

This position is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) 2020, requiring a Disclosure application to the DBS.