999 Ambulance Dispatcher - Wakefield & York | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; York, Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional emergency service provider is seeking Dispatchers in York to coordinate ambulance resources and ensure swift service delivery. This role demands good communication skills and the ability to work various shifts, including evenings and weekends. The position comes with benefits like flexible working options, generous annual leave, and training opportunities in a vital 24/7 healthcare service.

Benefits

Flexible working options

27 days annual leave

Contributory Pension

NHS Discounts

Car lease schemes

Employee assistance services

Career progression opportunities

Full YAS uniform included

Qualifications

• Experience in a fast-paced environment.
• Ability to handle stressful situations.
• Good problem-solving skills.

Responsibilities

• Coordinate and deploy ambulance resources.
• Monitor service response times.
• Liaise with ambulance staff for patient needs.
• Work on a shift pattern including nights and weekends.

Skills

Co-ordination of emergency resources

Communication with ambulance staff

Monitoring service response times

Ability to work unsociable hours

Job description

We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in Wakefield or York.

You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.

1. If you are successful at the shortlisting stage, you will be invited to complete an online assessment.
2. If you pass the online assessment, you will be invited to attend a Recruitment Day at our Wakefield Headquarters on 16th August 2025.
3. The Recruitment Day will include a further assessment.
4. If you are successful in the further assessment, you will be offered an interview on the same day.
5. Please note: If you are unable to attend on 16th August, you will need to wait and apply for the next vacancy, as no alternative dates are available.

We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.

Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure help reaches patients as soon as possible.

Using the Computer Aided Dispatch System, you will constantly monitor service response times to patients and liaise directly with ambulance staff on the road to ensure the best response to patient needs.

You would be expected to work a shift pattern including unsociable hours, weekends, Bank Holidays, and the Christmas/New Year period, with up to 4 night shifts a week on 8, 10, or 12-hour shifts. You need to be able to commute at various times of day and night.

Yorkshire Ambulance Service (YAS) NHS Trust covers nearly 6,000 square miles of terrain, from moors and dales to urban areas, coastline, and inner cities.

We serve over five million people across Yorkshire and the Humber, striving to provide the right response swiftly wherever they are.

We employ over 7,100 staff and more than 1,300 volunteers, providing a vital 24/7 emergency and healthcare service.

Our ambition is to be an employer of choice, continuously improving our offer in areas like health and wellbeing, benefits, and flexible working including hybrid options.

Benefits include:

• Flexible working options including part-time, job shares, and agile working (role dependent)
• 27 days annual leave, increasing to 33 with service
• Contributory Pension
• NHS Discounts for shops, restaurants, gyms, etc.
• Car lease and salary sacrifice schemes
• Employee assistance and counselling services
• Opportunities for research, career progression, and development
• Supported staff networks
• Full YAS uniform included

Check out our YAS One Team Simulation: https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

EOC training courses start from September 2025, requiring 100% attendance. The initial three-week in-house training includes classroom assessments. Afterward, you will be mentored for 8-10 weeks, with written and observational assessments to support your development before being signed off as competent.

Note: Previous unsuccessful applicants for 999 Emergency Call Handler or Dispatcher roles may reapply after 3 months; those unsuccessful in training within the last 6 months need not reapply.

This advert closes on Sunday, 3 August 2025.