9747 - National Security Division - Head of Performance, Quality & Service Improvement - HQ

Ministry of Justice; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A government agency in the UK is looking for a Performance and Quality Senior Manager to oversee national performance targets and quality improvement initiatives. This role involves coordinating activities across divisions, developing quality policies, and leading teams focused on enhancing performance standards. Ideal candidates will possess strong leadership and strategic planning skills.

Responsibilities

• Define performance and quality targets for NPS.
• Monitor delivery against national targets.
• Support local managers to report on performance issues.
• Develop national performance and quality policy.
• Design quality improvement programmes for NPS.
• Engage with staff to identify quality initiatives.
• Lead the development of Performance and Quality teams.

Job description

Overview

The job is to focus on the national performance and quality dimensions and priorities for NPS, commissioning quality improvement work to be delivered by the performance and quality managers in the Divisions.

Summary

The Performance and Quality Senior Manager role will, on behalf of the Deputy Director, Development & Business Change be responsible for identifying national priorities and co-ordinating the delivery of activity to meet those priorities. This will therefore include:

• Working with Planning & Analysis Group to define appropriate performance and quality targets of NPS organisation
• Monitoring delivery against national targets through the Performance and Quality Managers in the Divisions
• Working with and supporting other Divisional Performance & Quality Managers to report on local performance and quality issues and complaints to develop trends and identify national areas of concern
• Developing national performance and quality policy, codes of practice and guidance
• Commissioning, designing and developing quality improvement programmes for the NPS, and identifying change priorities for delivery within the Divisions
• Creating and managing a framework through which Performance & Quality Managers engage with frontline staff and managers to identify and develop quality improvement initiatives
• Leading the development of the Performance and Quality teams within the NPS