Role Title: Performance Account Manager
Office Location: London, Central Saint Giles
Duration: 6 months
Rate: £28.85 p/h (Inside IR35)
Working Schedule: Tuesday-Thursday from the office
Working Hours: Normal business hours
Bonus Plan: Company (paid Yearly)
JOB DESCRIPTION:
- Execute complete tasks within the scope of a larger project under guidance from the manager.
- Help evaluate business needs or challenges to identify marketing, sales, distribution, and business expansion opportunities.
- Help create project plans with guidance and identify tasks, dependencies, and next steps given business, team, and organization context.
- Craft fact-based, oral and written communications for stakeholders to communicate analytical findings in a cohesive story.
- Select appropriate approaches from clear options to address challenges under some guidance from manager or senior team members.
- Apply standard tools, resources, and processes to defined problems.
- Escalate complex challenges to senior team members or managers.
- Work in a team setting by sharing knowledge within immediate team when relevant to tasks (e.g., timelines, progress, hurdles, emergent issues, risks).
- Develop working relationships outside team to contribute to cross-project collaborations by partnering with various stakeholders across teams and functions (e.g., Sales, Product, Finance) to collaboratively identify business solutions.
- Work closely with sales, marketing, product, and customer support teams to execute market strategy for pipeline generation and new customer acquisition.
- Follow direction on timing, goals, and objectives within a set of projects.
- Consult relevant stakeholders as changes arise that require input and alignment with goals.
- Identify operational efficiencies through a combination of process and technology.
- Possess a foundational understanding of market-specific nuances and decision principles with an awareness of when to seek additional support and guidance.
- Acquire an understanding of the structure and ways of working (e.g., tools, processes).
- Demonstrate an ability to try new approaches while learning from mistakes.
- Develop awareness in the targeted business community and its products.
- Identify question framework for sales processes.
- Collaborate with stakeholders in a team setting to identify and clarify sales, business, or product questions to answer.
- Identify questions where data analysis will generate the most impact.
- Refine strategies and processes based on stakeholder feedback.
- Execute complete tasks of a project to draw interpretable insights from deep dives and data analysis.
- Execute complete tasks of data-driven strategic and tactical recommendations to customers, partner teams, and leadership based on analyses and utilize insights to influence others and drive change.
- Collaborate with and support cross-functional teams and stakeholders in a team setting on key strategic processes and initiatives.
- Leverage strategic change with stakeholder support, manage expectations, and maintain relationships with stakeholders to build rapport and credibility.
- Create and deliver content with some guidance to help stakeholders achieve project goals.
SKILLS/EXPERIENCE/EDUCATION:
- Customer research: Knowledge of the customer’s organization, industry, competition, and end-customers.
- Data-driven analysis and reporting: Ability to combine technical and financial data to differentiate and position the value of products, services, and solutions to create competitive advantage.