8hr Customer Consultant (Keyholder Duties) Fixed Term

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to join their customer service team. This role involves supporting the store management in driving sales while delivering exceptional service to customers. As part of a dedicated team, you will engage with customers, providing expert advice on a wide range of products. If you have a passion for beauty and retail, and enjoy building relationships with customers, this is the perfect opportunity for you. Join a company that values ethical practices and community support, making a positive impact while you work.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Customer service experience is ideal.

Responsibilities

• Support store management in driving sales and profit.
• Deliver exceptional customer service on the shop floor.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Passion for Beauty

Job description

Job Details

Client: The Body Shop

Location: Edinburgh, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d86dcb03c353

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose