8619 - Case Administrator - Fareham & Havant (South Central)

www.findapprenticeship.service.gov.uk - Jobboard; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public service provider is seeking a dedicated Case Administrator to provide essential administrative support within the Probation Service. The role involves maintaining accurate records, managing communications, and ensuring compliance with policies to support individuals on probation. The ideal candidate is empathetic, organised, and committed to promoting positive outcomes while working collaboratively in a team.

Qualifications

• Ability to communicate confidently in English.
• Commitment to equality and inclusion.
• Experience in administrative support roles preferred.

Responsibilities

• Maintain accurate records of people on probation.
• Handle communications via telephone, paper, and email.
• Provide administrative support within the Probation Service.

Skills

Empathetic

Organised

Patient

Effective communication

Job description

Case Administrators play a vital support role in probation teams, helping to keep the public safe. They give people the chance to turn their lives around and build a rewarding professional career.

We’re looking for

empathetic, patient, and organised individuals to join us in this varied role. This position offers the opportunity to make a difference, gain new skills, and develop a rewarding career within the Probation Service.

If successful in the recruitment process and joining the Probation Service, your starting salary will be £23,583.

Overview of the job

This is an administrative role within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service, ensuring staff and individuals on probation are supported through efficient processes. They will maintain administration systems within specified timescales to promote team and divisional objectives. The role requires a commitment to equality and inclusion, with an understanding of their importance in the work.

This position may involve some out-of-hours work and requires adherence to policies regarding the sensitive and confidential nature of the information handled.

Responsibilities, Activities & Duties

• Set up and maintain accurate records of people on probation and victim information on relevant databases.
• Administer referrals and manage relationships between offender management, victims, interventions, service providers, and external agencies to promote positive outcomes, manage risks, and reduce reoffending.
• Prepare, maintain, and collate case records, files, and management information according to standards.
• Handle communications via telephone, paper, and email appropriately.
• Provide cover for reception and telephone enquiry services.
• Act as a point of contact within the unit for specific areas of work.
• Interact fairly, effectively, and firmly with individuals on probation, including those in crisis or displaying aggressive behaviour, seeking support as needed.
• Arrange appointments and directions for implementing Sentence Plans.
• Carry out enforcement administration as required.
• Manage petty cash, vouchers, and travel warrants, maintaining records per financial procedures.
• Organise equipment, materials, and facilities for case management activities.
• Report faulty equipment and arrange repairs or replacements.
• Maintain systems for resource management and suggest improvements.
• Perform Visor administration tasks following procedures.
• Attend and support meetings, including organizing agendas, notes, and action points.
• Conduct activities in accordance with Health and Safety policies, including equipment testing.
• Provide cover within the unit and other units as appropriate.
• Carry out safeguarding duties in line with statutory responsibilities and policies.
• Model pro-social behaviour, challenge anti-social attitudes, and promote positive behaviour.
• Work within the aims and values of PS and HMPPS.

The above duties are not exhaustive; the job holder may be asked to undertake additional tasks of a similar level, with adjustments discussed initially.

Ability to communicate confidently in English (or Welsh where specified in Wales) is required.