8601 - Lead Technical Architect - Voice

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; Hybrid; GBP 68,000 - 84,000; Full time

Job summary

A government organization is seeking a Lead Technical Architect for Voice solutions. This role requires expertise in telephony design, VoIP protocols, and collaboration across technical teams. The position offers a flexible working environment and a comprehensive benefits package including a learning budget and generous leave policies.

Benefits

Flexible working options

£1k learning budget

Generous civil service pension

25 days leave plus bank holidays

Wellbeing support access

Paid volunteering leave

Qualifications

• Experienced in designing telephony solutions with strong experience in Unified communications.
• Proven experience in the production and design of complex Communication systems.
• Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services.
• Deep knowledge of platforms including Microsoft Teams, Unify OpenScape, and Genesys Cloud.

Responsibilities

• Lead the design and architecture of enterprise voice solutions.
• Collaborate with other technical areas to ensure solutions are aligned.
• Evaluate current voice infrastructure and recommend improvements.
• Liaise with vendors and manage service provider solutions.

Skills

Designing telephony solutions

Unified communications

VoIP protocols (SIP, RTP)

Documentation skills

Communication with technical and business audiences

Tools

Microsoft Teams

Unify OpenScape

Genesys Cloud

Job description

Lead Technical Architect - Voice

Location: National*

Closing Date: 18th August

Interviews: W/C 1st September

Grade: G6

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £73,155 - £87,875 which may include an allowance up to £14,760. National: £68,967 - £83,700 which may include an allowance up to £14,733.

Working pattern: Full time, part time, flexible working, job share.

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Lead Technical Architect (Voice) here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations Team (DISO) team.

This role aligns against Lead Technical Architect from the Government Digital and Data Framework.

You’ll be part of the Network Voice and Video Service Team, and will be responsible for the technical design, collaboration, project engagement, and interaction of Voice solutions across the MOJ.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

· Lead the design and architecture of enterprise voice solutions, analysing business requirements to develop technical solutions that meet them.

· Definition of standards, best practices, and roadmaps for enterprise voice systems.

· Collaborate with other technical areas such as networks, security, and platform teams to ensure that solutions are strategically aligned.

· Evaluate current voice infrastructure, recommending improvements or new approaches and technologies where appropriate.

· Liaise with vendors and suppliers and provide oversight to managed service provider solutions.

· Act as the technical SME on project teams and serve as an escalation point for complex voice-related issues.

· Develop and maintain architectural documentation.

· Ensure compliance with industry standards, regulations, and internal security policies.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

● 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.

● A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms

● Staff have 10% time to dedicate to develop & grow

● Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)

● 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.

● Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

● Wellbeing support including access to the Calm app.

● Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT

● Bike loans up to £2500 and secure bike parking (subject to availability and location)

● Season ticket loans, childcare vouchers and eye-care vouchers.

● 5 days volunteering paid leave.

● Some offices may have a subsidised onsite Gym.

Person Specification

Essential



· Experienced in designing telephony solutions with strong experience in Unified communications.

· Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.

· Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services.

· Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud.

· Experience with cloud voice solutions and hybrid deployments.

· Strong documentation and communication skills and capable of presenting to both technical and business audiences.

Willingness to be assessed against the requirements for SC vetting.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.