8346 - RaCU: Security Vetting Appeals Manager

Ministry of Justice; Doncaster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A governmental agency in Doncaster is seeking an experienced leader to oversee the appeals function within Personnel Security Vetting. Responsibilities include managing Appeal Coordinators, ensuring efficient handling of appeals, and maintaining high standards of decision-making. The ideal candidate will have proven analytical and communication skills, alongside experience in line management and a sound understanding of data protection principles. This role is central to ensuring the integrity of the vetting process.

Qualifications

• Experience handling complex casework or appeals.
• Proven ability to quality assure casework.
• Strong understanding of data protection principles.

Responsibilities

• Lead the appeals function and manage Appeals Co-ordinators.
• Ensure appeals are handled efficiently and transparently.
• Contribute to policy development and process improvements.

Skills

Analytical skills

Written communication

Judgment skills

Line management

Stakeholder engagement

Job description

The successful applicant will lead the appeals function within Personnel Security Vetting, providing oversight, assurance, and direction for the management of appeals submitted by individuals refused security clearance for roles within HMPPS. This role carries overall responsibility for the quality, integrity, and fairness of the appeals process.

You will line manage the Appeals Co-ordinators, ensuring appeals are handled efficiently, transparently, and in line with policy and legal standards. You will review and assure casework decisions, maintain high standards of record-keeping and audit, and lead on process improvements to support consistency and accountability. You will also contribute to policy development and ensure the appeals function supports wider organisational priorities and legal obligations.

The successful candidate will have strong analytical and sound judgement skills, with experience handling complex casework or appeals. They will demonstrate excellent written communication, with the ability to produce clear, well-reasoned decisions and formal correspondence. Line management experience is essential, along with a proven ability to quality assure casework, maintain robust audit trails, and manage competing priorities. A strong understanding of fairness, transparency, and data protection principles is also key, as is the ability to engage confidently with stakeholders at all levels.

The role involves handling sensitive information. It requires discretion, integrity, and an understanding of the importance of maintaining the security and credibility of the vetting process.