8235 - Case Administrator - West Midlands Victim Liaison Unit

Ministry of Justice; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government department is seeking Case Administrators to support probation teams. Successful candidates will help maintain records, manage relationships, and ensure efficient processes within the Probation Service. This varied role offers a starting salary of £23,583 and provides an opportunity to develop skills that make a difference in the community. Organizational skills, empathy, and patience are essential for this position.

Qualifications

• Fluency in spoken English or Welsh (if in Wales).
• Ability to handle sensitive and confidential information.
• Proficient in administrative tasks.

Responsibilities

• Maintain accurate records of individuals on probation.
• Manage relationships with service providers and agencies.
• Prepare and collate case records and management information.
• Handle communications appropriately via various channels.
• Provide reception and telephone enquiry services.

Skills

Empathy

Organizational skills

Patience

Communication skills

Job description

Case Administrators play a vital support role in probation teams, helping to keep the public safe, giving people the chance to turn their lives around, and building a rewarding professional career.

We’re looking for empathetic, patient, and organised individuals to join us in this varied role, which offers the chance to make a difference, gain new skills, and develop a rewarding career within the Probation Service.

If successful in the recruitment process and joining the Probation Service, your starting salary will be £23,583.

Overview of the job

This role involves administrative support within the Probation Service, ensuring staff and individuals on probation are supported through efficient processes, maintaining administration systems within specified timescales to achieve team and divisional objectives. The role may involve some out-of-hours work and requires adherence to policies regarding the sensitive and confidential nature of the information handled.

Responsibilities, Activities & Duties

1. Set up and maintain accurate records of people on probation and victim information on approved databases.
2. Administer referrals and manage relationships with offender management, victims, interventions, service providers, and external agencies to promote positive outcomes and reduce reoffending.
3. Prepare, maintain, and collate case records, files, and management information according to standards.
4. Handle information and communications via telephone, paper, and email appropriately.
5. Provide reception and telephone enquiry services.
6. Act as a single point of contact for specialist areas as required.
7. Interact fairly and effectively with individuals on probation, including those in crisis or displaying challenging behaviour, seeking support as needed.
8. Arrange appointments and directions for implementing Sentence Plans.
9. Carry out enforcement administration as necessary.
10. Manage petty cash, vouchers, and travel warrants in line with financial procedures.
11. Organise equipment, materials, and facilities for case management activities.
12. Report faulty equipment and arrange repairs or replacements.
13. Maintain systems for efficient resource use and suggest improvements.
14. Undertake Visor administration tasks following procedures.
15. Participate in meetings, organize agendas, and record minutes and actions.
16. Follow Health and Safety policies, conduct equipment tests, and ensure safe working practices.
17. Provide cover within the unit and across other units as needed.
18. Perform safeguarding children duties per statutory responsibilities and policies.
19. Model pro-social behaviour, challenge anti-social attitudes, and promote positive behaviours.
20. Work in alignment with the aims and values of PS and HMPPS.

This description is not exhaustive; additional tasks of similar level may be assigned, with adjustments discussed with the job holder. Fluency in spoken English or Welsh (in Wales) is required.