8147 - Case Administrator - Accredited Programmes

Ministry of Justice; Norwich; On-site; GBP 24,000; Full time

Job summary

A government agency in Norwich is seeking Case Administrators to provide essential administrative support within the Probation Service. The role involves maintaining accurate records, managing communications, and working closely with probation teams to enhance outcomes for individuals on probation. Ideal candidates will possess empathy and organizational skills. Starting salary is £23,583.

Qualifications

• Ability to communicate confidently in English.
• Patient and fair in handling individuals, including those in crisis.
• Experience in administrative tasks.

Responsibilities

• Maintain accurate records of people on probation.
• Administer referrals and manage relationships for better outcomes.
• Prepare and manage case files and information.

Skills

Empathy

Organisational skills

Communication skills

Job description

Case Administrators play a vital support role in probation teams, helping to keep the public safe. They give people the chance to turn their lives around and build rewarding careers within the Probation Service.

We’re looking for empathetic, patient, and organised individuals to join us in this varied role. Successful candidates will have the opportunity to make a difference, gain new skills, and develop a professional career within the Probation Service.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.

Overview of the job

This is an administrative role within the Probation Service, focusing on providing essential support to staff and individuals on probation through efficient processes and maintaining administration systems.

Responsibilities, Activities & Duties

• Set up and maintain accurate records of people on probation and victim information on relevant databases.
• Administer referrals and manage relationships between offender management, victims, interventions, service providers, and external agencies to enhance outcomes and reduce reoffending.
• Prepare, maintain, and collate case records, files, and management information according to standards.
• Handle communications via telephone, email, and paper, and provide reception cover.
• Act as a point of contact within the unit for specific areas of work.
• Deal effectively and fairly with individuals on probation, including those in crisis or displaying challenging behaviour, seeking support as necessary.
• Arrange appointments and directions for Sentence Plan implementation.
• Perform enforcement administration and manage petty cash, vouchers, and travel warrants.
• Organise equipment and facilities for case management activities.
• Report faulty equipment and arrange repairs or replacements.
• Maintain systems for resource management and suggest improvements.
• Undertake Visor administration tasks as per procedures.
• Attend and support meetings, including organizing agendas and taking minutes.
• Ensure activities comply with Health and Safety policies and undertake equipment tests.
• Provide cover within the unit and other divisions as needed.
• Carry out safeguarding duties in line with statutory responsibilities and policies.
• Model pro-social behaviour, challenge anti-social attitudes, and promote positive behaviours.
• Work in accordance with the aims and values of PS and HMPPS.

The above duties are not exhaustive. The role may include additional tasks and reasonable adjustments will be discussed with the job holder.

Ability to communicate confidently in English (or Welsh in Wales) is required.