8 HR PERM

The Body Shop; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Body Shop seeks a Retail Consultant to enhance customer experience and drive sales. This role emphasizes strong interpersonal skills, a passion for beauty, and the ability to engage effectively with customers. You will be part of a team that embodies The Body Shop's commitment to ethical beauty while providing expert advice and inspiring customer interactions.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate effectively with customers.
• Genuine passion for the retail beauty industry.

Responsibilities

• Support store management in driving sales and profit through exceptional customer service.
• Engage with customers to understand needs and recommend suitable products.
• Uphold company's values and ensure adherence to procedures.

Skills

Interpersonal Skills

Effective Communication

Customer Service Experience

Passion for Beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots are reflected in everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impacts. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to company procedures and policies.

More about the role

With over 2,000 products designed to suit every customer’s preference, our team is on hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel great. Many of our products are packed with natural ingredients, sourced ethically through Community Trade programmes. When advising customers on their skincare routines, we’re not just selling products; we’re helping communities build better lives.

As part of our dedicated team of Consultants, you will offer expert advice and provide an inspiring insight into The Body Shop’s products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find solutions that suit their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred.
• Ability to communicate and listen effectively.
• A genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose