7991 - Launchpad Live Service Manager (South)

Ministry of Justice; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government department in the UK seeks a Launchpad Live Service Manager to provide leadership and oversee the Launchpad service in prisons. The successful candidate will coordinate multidisciplinary teams, champion best practices, and support change initiatives within the organization. Essential skills include knowledge of business change tools and the ability to handle sensitive relationships diplomatically.

Qualifications

• Experience working in a project or programme environment.
• Confidence of senior managers to support change initiatives.
• Understanding of business management structures and culture.

Responsibilities

• Provide oversight of service provision for Launchpad.
• Support prisons in effectively using the Launchpad service.
• Champion best practices and hold service improvement meetings.
• Develop digital-by-default ways of working with senior leaders.

Skills

Handling sensitive relationships diplomatically

Knowledge of business change tools

Operational responsibilities

Management skills

Change management skills

Negotiating skills

Experience in project/programme environment

Job description

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Launchpad Live Service Managers provide leadership and day-to-day management oversight of the Launchpad service.

Launchpad is a service currently available in 16 adult prisons and 3 Young Offender Institutions, providing laptops to over 13,000 prisoners and children in their cells.

The role will coordinate a geographically dispersed and specialist function alongside the current job holder, who will also be working for 22 hours per week. The post requires coordination of staff within and beyond direct line management and at a range of grades, working collaboratively within the team and function to provide a coherent and consistent service for HMPPS.

This is a non-operational, national post.

The post reports to the Head of Launchpad Live Service in HMPPS.

Key responsibilities include:

1. Oversight of service provision and development of the Launchpad service for prisons in the south, including professional oversight of B5 Digital and Communications Managers in those prisons.
2. Supporting each prison to make the most of Launchpad to support staff and prisoners.
3. Championing best practice and holding monthly service improvement meetings with each prison.
4. Working with senior leaders in each prison to develop digital-by-default ways of working and supporting them in their effective use of the platform.
5. Holding prisons accountable for the delivery of anticipated benefits.
6. Developing individual capability and growing the collective maturity of digital teams in prisons and their change networks.
7. Acting as a two-way point for advice and support between prisons and other areas of HMPPS or MoJ.
8. Leading on and identifying business change requirements across the project.

Essential experience and skills include:

• Handling sensitive relationships diplomatically while influencing and negotiating business change.
• Knowledge and experience of business change tools and techniques.
• Relevant business area experience demonstrating detailed knowledge of the environment.
• Operational responsibilities within the business area to embed changes.
• Confidence of senior managers to support change initiatives.
• Management skills to coordinate multidisciplinary teams.
• Change management skills to handle complex situations.
• Negotiating and interpersonal skills.
• Experience working in a project or programme environment.
• Understanding of business management structures and culture.
• Awareness of process analysis, benefits identification, and business continuity.