7946 - Senior Product Manager - Tribunals

Ministry of Justice; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in the UK is seeking a Senior Product Manager to enhance digital services and manage teams. Key responsibilities include improving support systems, managing resources, and developing proposals for service quality. The ideal candidate will have a strong background in stakeholder management and data analysis, with prior experience in software development and supplier management.

Qualifications

• Experience of improving systems and structures for efficiency.
• Understanding of risk management and delivery of changes.
• Experience in managing priorities and setting goals.

Responsibilities

• Accountable for digital/technology support and improvement.
• Manage assets and resources for end-to-end service operations.
• Develop and implement service standards and proposals for quality.

Skills

Managing teams

Stakeholder management

Data analysis

Software development experience

Supplier management

Job description

The Senior Product Manager will coordinate the operation, support, maintenance, and improvement of the digital/technology parts of an end-to-end service delivered by HMCTS to its users. Evolving from the Senior Product Manager role in the teams that develop our new digital products, the role will be the central point of expertise that operates and keeps developing the product and the service it delivers. The post holder will work very closely with the HMCTS Service Manager who is ultimately accountable for a particular service, and they will also draw on wider teams to run and improve the product.

Key Responsibilities:

· Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer.

· Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively.

· Prepare and maintain analysis and knowledge to understand user needs for their product.

· Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed.

· Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external.

· Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users.

· Act as a central contact point for all digital and technology matters related to their product.

· Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money.

· Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners.

· Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.

· Development, delivery and operation of digital services, technology and ICT.

Essential Criteria:

· Previous experience of improving systems and structures to deliver with more streamlined resources.

· An understanding of risks and delivery of ongoing changes.

· Experience of managing teams and stakeholders to set priorities, goals, objectives and timescales.

· Knowledge or experience of data analysis.

· Previous experience/knowledge of software development and product management.

· Experience in supplier management.