7496 - Team Leader

Ministry of Justice; Southampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

The Ministry of Justice is seeking a Team Leader to oversee operations in HM Courts & Tribunals Service in Southampton. This role involves leading a motivated team to provide exceptional service and support, while also contributing to the delivery of justice and managing operational standards. Candidates should possess strong customer service skills, an ability to motivate teams, and experience in administrative roles.

Benefits

Flexible Working Hours

Annual Leave starting at 25 days

Pension Scheme

Commitment to Staff Development

Qualifications

• Experience of working in an administrative role in a customer-focused environment.
• IT proficiency with the ability to learn and adapt to different technologies.
• Ability to motivate and support your team.

Responsibilities

• Lead your team to deliver excellent administrative support and customer service.
• Contribute to operational and performance standards.
• Monitor performance and recommend improvements.

Skills

Motivation

Customer Service

Communication

Organizational Skills

Job description

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach: External

Location: Southampton

Region: South West

Closing Date: 21-Jul-2025

Post Type: Permanent

Number of jobs available: 1

Reserve List: 12 Months

Job ID: 7496

Descriptions & requirements

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals committed to public service and making a difference in people’s lives. If you are interested in developing a career with a real purpose, please apply.

Your role

This role involves working at both the Magistrates and Tribunal Courts in Southampton. Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised, and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognize the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance, and service standard targets and provide statistical data for the management team and judiciary. Your attention to detail and desire for continuous improvement are key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices, and successfully recommending improvements, navigating change, and managing the implementation of new initiatives and legislation are essential.

Your skills and experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organizational, and prioritization skills.

Please refer to the job description attachment for more information.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public.

Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the role's demands and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. As a minimum, the successful candidate must be able to work full working days, including a Friday.

Skilled Worker Visa

From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you unless you have held a Skilled Worker visa since before 4 April 2024, qualify for relevant tradeable points, or meet other criteria where a lower salary can be considered. If you believe you meet the eligibility criteria and have received a provisional job offer, please raise this during your vetting checks.

If you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and the UK.

The Department will continue to comply with UK Immigration Rules. For more information, visit www.gov.uk/skilled-worker-visa.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business needs allow. This blends working from your base location, different MoJ sites, and/or from home, but the role can only be worked in the UK. All employees are expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and are subject to regular review.

Successful candidates will be appointed to the office nearest to their home postcode within the respective pay scale. This may be at an HQ building, Justice Collaboration Centre (JCC), or Justice Satellite Office (JSO). All employees will be expected to spend at least 60% of their working time in an office.

For current MoJ employees, your base location will need to be changed to the nearest viable office to your home postcode, and your pay scale adjusted accordingly.

Some of MoJ’s terms and conditions are changing due to Civil Service reform. New staff will transfer onto the new MoJ terms if they are already on 'modernised' terms, or onto 'unmodernised' terms if applicable. Details will be provided if an offer is made.

MoJ candidates on a specialist grade can retain their grade on lateral transfer.

All candidates receiving Mark Time / Pay Protection should review the new policy on promotions on the employee intranet.

The Civil Service offers a flexible working system in many offices. Standard hours are 37 hours per week. MoJ welcomes part-time, flexible, and job-sharing patterns, considered in line with the Flexible Working policy.

The MoJ offers various benefits, including annual leave starting at 25 days, increasing to 30 days after five years, and options to buy or sell leave. Additional paid time off for public holidays and a privilege day are also provided. Leave for part-time and job share posts is calculated pro-rata.

Pension

The Civil Service offers a choice of pension schemes to suit different needs.

Training

The MoJ is committed to staff development and offers extensive training and development opportunities.

Networks

Employees can join networks for minority ethnic groups, employees with disabilities, those with caring responsibilities, women, and LGBTQ+ employees, providing advice and support and enabling employee voices to be heard by senior management.

Support

• Family-friendly policies such as reduced hours or job sharing.
• Flexible benefits including retail vouchers and discounts.
• Information on childcare support schemes, including Tax Free Childcare, available at Childcare Choices.
• Paid paternity, adoption, and maternity leave.
• Free annual sight tests for employees using computer screens.

We recruit based on merit, following Civil Service principles. If you feel the process has breached these principles, you may raise a complaint with the Civil Service Commission.

MoJ is a Disability Confident employer, committed to providing adjustments during recruitment and employment. Disabled candidates meeting minimum criteria are eligible for interviews.

For more on applying as a candidate with a disability, see our videos. You can request reasonable adjustments in your application form or contact the TBS Recruitment Enquiries Team for assistance.

The 'Making the Civil Service a Great Place to work for veterans' initiative offers guaranteed interviews for eligible former Armed Forces members who meet the minimum criteria. Details at Making the Civil Service a Great Place to work for veterans.

Redeployment Interview Scheme

Civil Service departments explore redeployment opportunities before redundancy. MoJ offers interviews to those 'at risk of redundancy', subject to eligibility and campaign-specific criteria. This does not apply to promotion applications.

Civil Service Nationality Rules

This job is open to:

• UK nationals
• Irish nationals
• Commonwealth citizens with the right to work in the UK
• EU, Swiss, Norwegian, Icelandic, Liechtenstein nationals, and their family members with settled or pre-settled status under EUSS
• Individuals with limited or indefinite leave to remain eligible under EUSS
• Turkish nationals and certain family members with the right to work in the Civil Service

A reserve list may be held for up to 12 months for similar roles.

See the attached Job Description for more details.

Interviews are expected on 26-27 August 2025, face-to-face at a location to be confirmed.

Behaviours

• Communicating and Influencing
• Managing a Quality Service
• Leadership

Strengths

Strengths will be assessed but are not shared in advance. Learn more about Strengths assessment here.

Use of Artificial Intelligence (AI)

All evidence submitted must be truthful and accurate. Plagiarism, including AI-generated content, is prohibited.

Security Checks

Baseline Personnel Security Standard (BPSS) is required.