7.5T Customer Delivery Hub, Driver Technician

John Lewis Partnership; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

John Lewis Partnership seeks a Technician Specialist to install products at customers' homes as part of a two-person delivery crew in a 7.5-tonne vehicle. You will coach other drivers and model excellent customer service.

Role requires installation experience, heavy lifting, and a focus on safety. Training and accreditation are provided, with typical full-time hours across seven days.

Qualifications

• Previous installation experience is required and accreditation provided.
• DCPC or Drivers Qualification Card must be held by day one, Tachograph knowledge included.

Responsibilities

• Be an ambassador for the John Lewis brand with top customer service.
• Coach and develop delivery driver colleagues to perform at their best.
• Load and secure deliveries with warehouse support for the day.
• Respect customer homes and handle unexpected issues to find solutions.
• Install products efficiently and demonstrate their use after installation.
• Stay updated on new products and technologies to perform well.
• Maintain a safe working environment.

Skills

Manual C1 licence

DCPC

7.5-tonne vehicle experience

Customer-facing experience

Verbal communication

Tech understanding

Heavy lifting handling

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Full time hours of 41 hours per week across seven days to include early starts, late finishes, evenings and weekends.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

• It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.