7.5t Customer Delivery Driver Trainee, Technician

JOHN LEWIS; Weybridge; On-site; GBP 21,000 - 29,000; Full time

Job summary

John Lewis is hiring a Driver Technician Trainee to join our customer delivery team. You’ll complete a 3-month trainee programme to become a qualified Customer Delivery Technician with a C1 driving licence and work as part of a 2-person crew delivering and installing products at customers’ homes.

You’ll spend long hours on deliveries, handle heavy items, and provide a high level of service, with full training and progression opportunities within John Lewis.

Qualifications

• B-category UK driving licence with no more than 6 points.
• Experience in a customer-facing role.
• Strong verbal communication skills both in person and on the phone.
• Interest in technology and installation.

Responsibilities

• Ambassador for the John Lewis brand with excellent customer service.
• Load vehicle and assist with daily deliveries in collaboration with the warehouse.
• Respect customer homes and solve issues to best satisfy customers.
• Install products (TVs, appliances, other installations) efficiently at homes.
• Keep up-to-date with new products and technologies relevant to the role.
• Adhere to legal driving regulations and Working Time/EU rules.
• Heavy lifting involved; deliver large items like sofas and appliances.

Skills

B-category UK driving licence

Customer-facing experience

Verbal communication

Tech interest / installation

Job description

About the role

As a Driver Technician Trainee, you'll be supported through our extensive 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to the nature of these roles, we require all applicants to be 18 or over by their start date.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
• Please note that this role involves heavy lifting. You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you may have

• Prior experience in installation and customer delivery services.
• Previous role model or team leader experience

41 hours per week across 4 days on a 5 week rota. Monday-Saturday 06:00-17:00.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.