7.5t Customer Delivery Driver Trainee, Technician

JOHN LEWIS; Wembley; On-site; GBP 20,000 - 28,000; Full time

Job summary

John Lewis is launching a 3-month Trainee programme to become a fully qualified Customer Delivery Technician with a C1 driving licence. As a Driver Technician Trainee you will join a 2-person delivery crew, bringing our service to customers’ doors and installing products in their homes.

The role includes heavy lifting, loading deliveries, and installing items such as TVs and large appliances. Full training and ongoing support are provided while you complete the programme.

Qualifications

• UK B-category manual driving licence with no more than 6 points.
• Experience in a customer-facing role.
• Strong verbal communication skills.
• Good understanding of technology and an interest in installation.
• Desirable: installation and customer delivery experience.
• Desirable: previous team leader or role-model experience.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service.
• Perform daily checks and assist loading the vehicle with deliveries.
• Respect customers' home and find solutions for issues.
• Install products (TVs, appliances) efficiently for customers.
• Keep up to date with new products and technologies.
• Adhere to driving regulations and Working Time Directive.
• Heavy lifting and delivering large items.

Skills

Driver license (B category)

Customer service experience

Verbal communication

Tech interest

Job description

About the role

As a Driver Technician Trainee, you'll be supported through our extensive 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to the nature of these roles, we require all applicants to be 18 or over by their start date.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
• Please note that this role involves heavy lifting. You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you may have

• Prior experience in installation and customer delivery services.
• Previous role model or team leader experience

Two shift patterns available; AM or PM shifts, working across a 5 week rota pattern, including weekends, working 4 days a week. AM shift start time 06:00. PM finish time is 21:30.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short‑hour contracts, where possible. Please discuss this further with the hiring manager during your interview.