7.5T Customer Delivery Driver, Installer

Waitrose & Partners Ltd; England; Remote; GBP 17,000 - 25,000; Full time

Job summary

John Lewis Partnership is seeking Installation Specialists to join our two-person delivery crew, delivering and installing items at customers’ homes in the UK. You’ll drive a 7.5-tonne vehicle and ensure a high standard of customer service while handling large items.

The role involves heavy lifting and training for installer accreditation. You’ll work across varied hours, including weekends, with a strong emphasis on safety and excellent customer experience.

Qualifications

• Essential installation experience; installer accreditation will be provided.
• Experience driving a 7.5-tonne vehicle is required.
• Customer-facing experience is essential.
• Strong verbal communication skills both over the phone and in person.
• Good understanding of technology and devices.

Responsibilities

• Load and secure deliveries with the warehouse team.
• Install products at customers' homes as part of a two-person crew.
• Demonstrate product usage and features after installation.
• Care for customers' homes with respect and safety.
• Keep up-to-date with new products and technologies.

Skills

C1 UK driving licence

7.5-tonne vehicle experience

Customer-facing experience

Verbal communication

Tech savvy

Education

DCPC / Driver Qualification Card

Tools

Tachograph Card

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need: Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points)
• DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Varied hours of full time work (41 hours) across Monday to Saturday days to include early starts, late finishes, evenings and weekends between the hours of 06:00 - 17:00.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application.