64136-1 – Product Support Analyst

Career Moves Group; London; Remote; GBP 100,000 - 125,000; Part time

Job summary

A leading recruitment agency is seeking a Product Support Analyst to provide product management support for the Helpdesk Team. The role involves driving product vision, collaborating with cross-functional teams, and managing projects to improve the Help Center experience. Candidates should have 4-5 years of B2B product experience and possess strong stakeholder management skills. This position is remote, offering a competitive rate of £46.15 – £51.44 per hour.

Qualifications

• 4-5 years of experience in product management with high growth technology products.
• Experience working in a technical environment with cross-functional teams.
• Proven communication and leadership skills.

Responsibilities

• Identify significant product opportunities and drive strategies.
• Manage IT projects for web-based products and platforms.
• Lead product development with teams of engineers and designers.

Skills

B2B Product Experience

Stakeholder management skills

Data analysis

Technical presentations

Job description

Product Support Analyst

Location: UK Remote
Start date: ASAP
Duration: 6 months
Rate: £46.15 – £51.44 (Inside IR35)

Overview
Our client is looking for product management support for the Helpdesk Team. They will need to ensure smooth execution on existing projects such as improving Help Center experience, automating case resolution and improving agent efficiency.

Role Responsibilities

• Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
• Incorporate data, research, and market analysis to inform product strategies and roadmaps. Plan, initiate, and manage information technology projects for web-based products and platforms.
• Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products. Drive product development with teams of world-class engineers and designers, while maintaining team health.
• Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones. Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
• Define and analyze metrics that inform the success of products. Identify and track key performance metrics.

Qualifications & Experience:

Minimum Qualifications:

• Experience within product management, working on high growth technology products Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones
• Experience delivering technical presentations Experience analyzing complex, large-scale data sets and making decisions based on data
• Experience gathering requirements across diverse areas and users, and converting and developing them into a product solution
• Technical experience with analytical tools, methodologies, and design
  Demonstratable leadership, organizational and execution skills Proven communication skills

Preferred Qualifications:

• Experience defining vision and strategy for a product.
• Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
• Enthusiastic and resilient in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Must have hard skills:

• B2B Product Experience
• 4-5 yrs experience in product experience
• Strong stakeholder management skills