41147587665 - Customer Service Representative

Activate Talent; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A customer service-focused company is seeking a Customer Service Representative to support its health, beauty, wellness, and travel brands. The role is remote, and candidates must exhibit strong communication skills and emotional intelligence. Responsibilities include responding to customer queries and troubleshooting issues. Ideal candidates are organized and have a customer-first mindset. Competitive compensation and flexible scheduling are provided.

Qualifications

• Strong judgment, empathy, and initiative required in customer interactions.
• Calm and proactive approach to customer service is essential.

Responsibilities

• Respond to customer queries via email, live chat, and contact forms.
• Maintain a calm, empathetic tone when handling issues.
• Troubleshoot and resolve issues efficiently.

Skills

Excellent written communication

Calm under pressure and emotionally intelligent

Strong problem-solving and critical thinking

Organized, self-sufficient, and able to prioritize

Brand-sensitive with a customer-first mindset

Tools

Gorgias

Shopify

Excel/Google Sheets

AI/chat platforms

Recharge

Job description

OPEN GLOBALLY

FULL TIME

REMOTE

Schedule - BST (British Summer Time)

Position: Customer Service Representative

Type of contract: Independent contractor

Role Overview

We’re looking for a calm, capable, and proactive individual to support the customer service function across our brands in health, beauty, wellness, and travel. This role focuses solely on the customer support side of our wider e-commerce operations.

While you’ll have access to a wide range of internal resources and written information to guide your responses, the nature of our customer interactions requires someone who can bring strong judgement, empathy, and initiative to the table.

Key Responsibilities

• Respond to customer queries via email, live chat, and contact forms with clear, brand-aligned communication.
• Maintain a calm, empathetic tone when handling sensitive or complex issues.
• Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary.
• Troubleshoot and resolve issues efficiently, using initiative beyond scripts.
• Manage daily workload independently—handling 20–80 tickets/day depending on volume.
• Adapt responses to suit different brand tones.

Tools & Platforms

• Familiarity with Gorgias, Shopify, and Excel/Google Sheets
• Experience with AI/chat platforms (ChatGPT onboarding in progress)
• Recharge experience is a plus (training can be provided).

Skills & Traits

• Excellent written communication
• Calm under pressure and emotionally intelligent
• Strong problem-solving and critical thinking
• Organized, self-sufficient, and able to prioritize
• Brand-sensitive with a customer-first mindset