40 Sales Assistant

MCARTHURGLEN; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

MCARTHURGLEN recherche un Sales Associate passionné par la mode pour offrir une expérience client exceptionnelle. Le candidat idéal aura de solides compétences en communication et sera en mesure de créer une clientèle fidèle tout en contribuant aux performances de la boutique.

Qualifications

• Expérience antérieure en vente au détail ou service à la clientèle requise.
• Capacités d'interaction exceptionnelles à tous les niveaux.
• Connaissance du secteur de la mode premium appréciée.

Responsibilities

• Fournir une excellence en service à la clientèle et développer une clientèle fidèle.
• Contribuer aux objectifs de performance et aux KPI individuels.
• Supporter les opérations de gestion des stocks et de prévention des pertes.

Skills

Interpersonal skills

Communication skills

Commercial acumen

Customer service experience

Proactivity

Job description

What you can expect:

In your role as a Sales Associate, you are passionate about our products and brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
• Responsible for CRM data gathering & quality management
• Contribute to achieve the location's performance targets and individual KPI's
• Support in transaction, complaint & return handling
• Participate in regular trainings to continuously develop
• Support in all operations for loss prevention and stock management
• Proficient utilization of business systems & latest technology
• Drive the use of all available tools and ensure procedures are executed and policies followed

Your profile:

• Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry
• Excellent interpersonal and communication skills at all levels
• Demonstrate strong commercial acumen and brand knowledge
• Ability to be flexible & adaptable to the need of the business
• Willingness to constantly learn & develop
• High cultural knowledge & awareness
• Proactive and positive attitude