4 x Senior Library Assistant (1FTE)

Goldsmiths, University of London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent university in London seeks a Senior Library Assistant to enhance student and staff experiences. The role includes delivering customer-focused library services, supervising daily operations, and supporting Library Assistants. Ideal candidates should possess collaboration and communication skills, enabling them to manage day-to-day functions effectively. Provides generous benefits including 28 days of leave, a pension scheme, and professional development opportunities.

Benefits

28 days annual leave

Defined benefit pension scheme

Professional development support

Wellbeing initiatives

Qualifications

• Experience in libraries, information services, or customer service environments.
• Ability to supervise daily operations effectively.
• Strong communication skills for resolving complex enquiries.

Responsibilities

• Deliver high-quality, customer-focused library services.
• Act as a daily supervisor to maintain smooth operations.
• Support Library Assistants in their roles.

Skills

Collaboration

Adaptability

Communication

Organisational skills

Data handling

Job description

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department

This is your chance to be part of modern, successful, people focused library service. Joining us, you’ll get the chance to learn new skills, explore your interests, and get involved in exciting new projects.

Our Library at Goldsmiths is at the heart of academic life and the student experience on campus. We have a strong culture of delivering reliable, high quality services, resources and support to all our schools and visitors and we are passionate about continually innovating, developing and improving our offer.

We are proud of our highly skilled, collaborative staff and of our unique resources, which enable us to support our community in their learning, teaching, scholarship and research.

About the Role

The Senior Library Assistant role is an exciting new role which plays a vital role in shaping the experience of students and staff at Goldsmiths, delivering high-quality, customer-focused library services.

This position is based within one of the following teams:

• Academic Enrichment and Skills Development

• Library Experience

• Open Research

• Systems and Content

The postholder will maintain in-depth knowledge and expertise in the work of their designated team, including administrative responsibilities and support for Library Assistants. They will also act as a daily supervisor, ensuring the smooth running of service points and day-to-day library operations.

Please indicate on your application form which team(s) your experience and interests align with.

About the Candidate

You will be a collaborative and adaptable professional with experience in libraries, information services, or customer service environments. You will bring the ability to take responsibility for day-to-day service supervision, ensuring smooth and effective operations.

Your exemplary communication skills will enable you to work successfully across teams, support colleagues, resolve complex enquiries, and build strong working relationships to help deliver high-quality services. Confident in administration, you will be highly organised, detail-oriented, and bring strong data handling and analysis capabilities.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes.

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.

We particularly welcome applications from black and minority ethnic background applicants as this group is currently underrepresented in this part of the university.