3rd Line Technical Support Engineer

ZipRecruiter; Maidstone; On-site; GBP 40,000; Full time

Job summary

A technology recruitment firm is seeking a 3rd Line IT Support Engineer in Maidstone, Kent to provide hands-on support for servers, desktops, and networks. You will troubleshoot issues and support business-critical projects, ensuring a seamless IT environment. The ideal candidate has a minimum of 5 years in IT support, strong technical expertise, and excellent communication skills. Competitive salary of up to £40,000 plus benefits, including a 5% bonus potential.

Qualifications

• Minimum 5 years' experience in IT support or service function.
• Experience in a 3rd Line Support position.
• Technical expertise in Server Maintenance, Backups, and Network Infrastructure.

Responsibilities

• Provide support across hardware, software, phones, and specialist systems.
• Manage helpdesk inquiries and see issues through to resolution.
• Support Servers, Exchange 365, and maintain IT documentation.

Skills

IT support experience

Server Maintenance

Network Infrastructure

Microsoft environments

Problem-solving

Communication skills

Tools

Veeam

Windows Server 2012/2016

Exchange 365

Job description

Job Description3rd Line IT Support Engineer

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.

You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.

What you'll do:

• Provide support across hardware, software, phones, mobiles, and specialist systems.
• Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
• Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

What we're looking for:

• Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
• Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
• Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
• Confident, customer-focused problem solver with excellent communication skills.
• Full UK driving licence and flexibility to travel to sites.
• Eligible to work in the UK.