3Rd Line Technical Support Engineer

Intec Select Ltd; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology solutions provider is seeking a 3rd Line IT Support Engineer to ensure smooth operations in Maidstone, Kent. The role involves troubleshooting across various systems, providing support for critical infrastructure, and managing helpdesk enquiries. Candidates should have 5+ years in IT support, strong technical skills, and great communication abilities. Competitive salary up to £40,000 with a potential 5% bonus.

Benefits

5% bonus potential

Qualifications

• Minimum 5 years' experience in IT support or service.
• Experience in a 3rd Line Support position is a must.
• Strong knowledge of server maintenance and network infrastructure.

Responsibilities

• Provide support across hardware, software, and specialist systems.
• Manage helpdesk enquiries and see issues through to resolution.
• Support servers, backups, and network infrastructure.

Skills

IT support experience

Customer-focused problem solving

Communication skills

Microsoft environments knowledge

Tools

Windows Server 2012/2016

Veeam

Exchange 365

Job description

3rd Line IT Support Engineer

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.

You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.

What you'll do:

• Provide support across hardware, software, phones, mobiles, and specialist systems.
• Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
• Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

What we're looking for:

• Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
• Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
• Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
• Confident, customer-focused problem solver with excellent communication skills.
• Full UK driving licence and flexibility to travel to sites.
• Eligible to work in the UK