3Rd Line Team Leader

Reboot Recruit Ltd; Northampton; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading IT service provider in Northampton is seeking a 3rd Line Team Leader to guide a team of engineers. The ideal candidate will have strong technical knowledge and leadership experience within an MSP environment. This position offers hybrid work options, competitive salary, and excellent benefits, including structured training and progression opportunities.

Benefits

Hybrid working (3 days in / 2 days remote)

25-30 days holiday + bank holidays

Subsidised healthcare and medical benefits

Structured training and progression

Qualifications

• Experience leading or mentoring technical teams in an MSP environment.
• Hands-on experience in incident management and SLA-driven environments.

Responsibilities

• Lead a team of 3rd Line Engineers to drive SLA and XLA performance.
• Coach and develop team members for continuous improvement.
• Collaborate across functions to maintain service excellence.

Skills

Leading and mentoring technical teams

Strong knowledge across Networking

Incident management

Process improvement

Education

Relevant certifications (VCP, MS102, etc.)

Job description

Overview

3rd Line Team Leader
Northampton | £45,000-£55,000 + Benefits

Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you'll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You'll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement.

What we’re looking for

• Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment
• Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies
• Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable)
• Hands-on experience managing incidents, escalations, and SLA-driven environments
• Ability to improve processes, coordinate workloads, and ensure service delivery excellence

What’s on offer

• Hybrid working (3 days in / 2 days remote after probation)
• 25-30 days holiday + bank holidays (rising with tenure)
• Optional 2 weeks unpaid leave
• Subsidised healthcare and medical benefits
• Modern workspace with top-tier tech, social events and incentives
• Structured training and progression within a leading European IT provider

If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services organisation, this position offers the autonomy, variety, and progression to make a real impact.