3rd line systems support / azure

Berkeley Square IT; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is looking for a skilled 3rd Line Systems Support Engineer to join their team on a 12-month fixed-term contract. This fully remote role offers the chance to work with legacy systems while transitioning towards cloud solutions. You will be responsible for providing expert support, managing technical issues, and collaborating with multidisciplinary teams to ensure seamless technology service delivery. This is a fantastic opportunity to enhance your skills in a dynamic environment, contributing to strategic outcomes and the decommissioning of outdated systems. If you're ready to make an impact, this role is for you.

Qualifications

• Experience in managing and supporting legacy systems.
• Ability to lead technical problem resolution and proactive monitoring.

Responsibilities

• Provide ongoing support and maintenance for legacy systems.
• Manage complex technical problems impacting legacy systems.

Skills

Legacy Systems Expertise

Cloud Migration

Technical Problem Management

Proactive Monitoring

Job description

3rd Line Systems Support Engineer - 12 month Fixed Term Contract - Fully Remote

My leading public sector client is seeking an experienced 3rd Line Systems Support Engineer to join their team as an expert in legacy systems and a move towards the cloud. This role is fully remote, or can be hybrid if the successful candidate prefers that working model.

The Role:

• Provide expertise, ongoing support and end-to-end maintenance for legacy systems.
• Responsible for the management of complex technical problems which may impact the legacy systems.
• Proactive monitoring.
• Conduct timely collaboration with a multidisciplinary team comprising of suppliers, business users and technical teams to build up knowledge and experience in legacy systems so that basic support duties can be undertaken in-house and assist in the decommissioning of the systems once they are no longer required.
• Lead and oversee the development of the hybrid support system with appropriate documentation and fit for purpose monitoring systems and processes put in place that will enable the continued delivery of the organisation and directorates strategic outcomes.
• Provide day-to-day management, support and administration of the organisation's IT infrastructure, to help deliver the technology service in line with Service Level Agreements.

Candidates must have the following skills / experience: