3rd Line Support Technician

Oakley Hill; Marlow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

An IT Managed Services Provider near Marlow is seeking a 3rd Line Support Technician to resolve IT issues for clients across Microsoft 365, Azure, and more. This full-time role involves building solutions and guiding customers, with opportunities for management progression and occasional remote work. Ideal candidates will have MSP experience and excellent customer service skills.

Benefits

Growth opportunities

Project work

Qualifications

• Experience working in an MSP (Managed Service Provider).
• Confidence in supporting and configuring Microsoft 365 services.
• Great customer service skills.

Responsibilities

• Handle and resolve IT issues for external customers.
• Build and implement technical solutions.
• Onboard new clients.

Skills

Microsoft 365

Windows Server

Networking

Basic PowerShell scripting

Customer service

Tools

Microsoft Azure

Firewalls

Job description

Our client, an established IT Managed Services Provider based near Marlow, is expanding and looking to recruit a proven 3rd Line Support Technician for their expanding team.

What You'll Be Doing

• Handle and resolve IT issues for external customers across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more
• Build and implement technical solutions for new and existing customers
• Be the escalation point when required
• Onboard new clients
• Work across cloud and on-site setups - from Azure Virtual Desktop to RDS
• Act as the link between the support desk and the customer

You'll Need To Be Technically Proficient In:

• Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint)
• Windows Server, Active Directory, Group Policy, and user management
• Firewalls, networking, IP telephony (Gamma Horizon or similar would be advantageous)
• Basic PowerShell scripting (advantageous)
• Remote Desktop, RDS / Terminal Services
• Apple Mac OS (nice to have)
• Microsoft Azure (Preferred)

We're Looking For Someone With:

• Experience working in an MSP (Managed Service Provider)
• Confidence in supporting, configuring, and deploying Microsoft 365 services
• Familiarity with onboarding new customers, setting up Group Policies & Tenancies, etc
• Solid leadership instincts - or wants to grow into a management role
• Great customer service skills, engages well with clients, calm under pressure, and genuinely enjoys solving problems
• Hunger to keep learning and develop their skillset even further

What's On Offer:

• You'll be key to the company's next phase of growth
• Real progression into management as the business scales
• Project Work

This is a full time, office based position with scope to work from home occasionally. Candidates will need to be based within reasonable commuting distance to Marlow.