3rd Line Support/Project Engineer - Microsoft 365, Cloud, Azure, Networking - Berkshire - £45,000

ZipRecruiter; Maidenhead; On-site; GBP 45,000; Full time

Job summary

A leading recruitment platform is seeking a 3rd Line Support/Project Engineer in Maidenhead. Join a dynamic team focused on Microsoft Cloud technologies including Azure and M365. You’ll handle escalations and mentor junior engineers while enjoying a flexible work environment that promotes professional development.

Qualifications

• Experience with Microsoft technologies such as Azure and M365 required.
• Ability to handle escalations and complex support tickets.
• Willingness to work office-based initially.

Responsibilities

• Acting as the final escalation point for complex tickets and service desk issues.
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services.
• Taking ownership of major incidents and problems, including post-incident analysis.

Skills

Proven 3rd Line support experience in a busy MSP or IT Services environment

Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra

Confidence dealing with major incidents, escalations and tricky support issues

Comfortable with Scripting (eg PowerShell) and endpoint management tools

A clear, confident communicator who enjoys solving problems and helping others

Job description

Job Description

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

• Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead?
• Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business.

Key skills:

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with Scripting (eg PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities:

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems - including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop - peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch!