3rd Line Support & Project Engineer

JR United Kingdom; Portsmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Managed Service Provider is seeking a 3rd Line Support Engineer in Portsmouth. This role involves supporting Microsoft-based projects and resolving complex technical issues. You'll join a dynamic team with a clear path for progression and an emphasis on a supportive workplace culture.

Qualifications

• Experience as a 3rd Line Support Engineer.
• Proficient in resolving technical escalation problems.
• Familiar with managing Microsoft-based projects.

Responsibilities

• Resolve highly technical final-escalation problems.
• Manage Microsoft-based projects from start to finish.
• Perform regular updates and troubleshoot network issues.

Skills

Problem Solving

Team Collaboration

Technical Support

Tools

Microsoft Azure

Microsoft 365

Windows

Intune

Entra ID

Job description

Social network you want to login/join with:

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

• Do you want to join a business that genuinely values you and has outlined a clear path for progression?
• Do you want to get heavily involved with Microsoft-based projects and high-level BAU?
• Do you want to be an impressive 3rd line engineer involved with the latest cutting-edge technology?

You’ll be working with an exceptional Managed Service Provider supporting their team as a final point of technical escalation. This role involves BAU and project work, with significant room for progression. The company offers a clear career roadmap, excellent leadership, and a family-like culture that values its employees.

Primary Responsibilities:

• Technologies: Experience with Microsoft: Azure, 365, Windows, Intune, Entra ID
• Resolving Incidents: Resolve highly technical final-escalation problems
• Project: Manage Microsoft-based projects from start to finish
• Keep Systems Running Smoothly: Perform regular updates, troubleshoot network issues, and apply patches
• Help Users: Support staff with hardware, software, or internet problems
• Work with the Team: Support the wider 3rd line support team with complex technical issues or projects
• Documentation: Log issues, solutions, and system changes

We are seeking an experienced 3rd Line Support Engineer eager to engage with projects within a dynamic, fast-paced, growing team.