3rd Line Support / Project Engineer

JR United Kingdom; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamic Managed Service Provider in Cardiff is seeking a 3rd Line Support Engineer. This role offers the chance to work with cutting-edge technologies while supporting a growing support team. With opportunities for continuous professional development and a clear career roadmap, you will be instrumental in handling technical escalations, project implementations, and system maintenance within a collaborative environment.

Qualifications

• Experience with Azure, Windows, Intune, Networking, and Cybersecurity.
• Previous role in 2nd line support addressing complex technical problems.
• Strong communication skills and team collaboration experience.

Responsibilities

• Address technical problems escalated from 2nd line support.
• Implement large-scale projects including full Office 365 deployments.
• Assist with hardware, software, or internet problems.
• Support the 3rd line team with complex issues.

Skills

Azure

Windows

Networking

Cybersecurity

Intune

Entra ID

Job description

Social network you want to login/join with:

col-narrow-left

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider supporting their support team as a final point of technical escalation. This role involves BAU, projects, and offers unlimited progression potential. The company has a clear career roadmap, exceptional leadership, and fosters a family-like culture that values its employees.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support.
• Project Rollouts: Implementing large-scale projects such as full Office 365 deployments.
• System Maintenance: Performing updates, troubleshooting network issues, and applying patches.
• User Support: Assisting staff with hardware, software, or internet problems.
• Team Collaboration: Supporting the wider 3rd line support team with complex issues and projects.
• Documentation: Logging issues, solutions, and system changes.

We are seeking an impressive 3rd Line Support engineer eager to excel in the MSP industry using cutting-edge technology.