3rd Line Support Engineer – Microsoft Cloud, Azure + M365

InfraView Ltd; London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading IT solutions provider in London is seeking a 3rd Line Support Engineer with expertise in Microsoft Cloud services, including Azure and M365. The role involves handling complex escalations, mentoring junior engineers, and ensuring top-tier support for high-value clients. Candidates should have strong technical skills and a commitment to professional development. The position offers a competitive salary of £45,000 - £50,000 plus a 10% bonus, with a hybrid work model post-probation.

Benefits

Professional development opportunities

Flexible working arrangements

Qualifications

• Proven experience in a busy MSP or IT services environment.
• Confidence in dealing with major incidents and escalations.
• Clear communicator who enjoys solving problems.

Responsibilities

• Act as the final escalation point for complex tickets.
• Lead troubleshooting for Azure and Microsoft 365.
• Take ownership of major incidents and problems.

Skills

3rd Line support experience

Microsoft technologies (Azure, M365, Intune, AAD, Exchange, Entra)

Scripting (PowerShell)

Strong communication skills

Job description

Jobs Search

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Job Area All

3rd Line Support Engineer – Microsoft Cloud, Azure + M365
London
£45,000 - £50,000 + 10% bonus

3rd Line Support Engineer – Microsoft Cloud, Azure + M365 – Central London £45,000 - £50,000 + 10% bonus

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.

You’ll be joining a close-knit team in central London, working from the office full-time during probation, then moving to a 4-day office / 1-day home setup post-probation.

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with scripting (e.g. PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities:

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems – including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!

3rd Line Support Engineer – Microsoft Cloud, Azure + M365 – Central London £45,000 - £50,000 + 10% bonus

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