3rd Line Support Engineer - Managed Service Provider

Hamilton Barnes Associates Limited; West Midlands; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading Cisco Partner is seeking a highly skilled 3rd Line Support Engineer to join an expanding team on a permanent basis. The ideal candidate will provide senior-level support, utilizing CCNA/CCNP skills, and manage troubleshooting for Routing & Switching issues within a Managed Service Provider environment. This role includes competitive benefits such as annual leave, pension, and life insurance.

Benefits

Annual Leave

Pension

Bonus

Life Insurance

Qualifications

• Strong proficiency in CCNA, ideally CCNP.
• Experience in a Managed Service Provider (MSP) environment.
• Expertise in Firewalls and solid understanding of Routing and Switching.

Responsibilities

• Provide senior-level support in a 2nd Line capacity.
• Manage and troubleshoot Routing & Switching issues.

Skills

CCNA

CCNP

Routing

Switching

Firewalls

Education

CCNA certification

Job description

Our client, a leading Cisco Partner, is seeking a highly skilled 3rd Line Support Engineer to join their growing team on a permanent basis. This opportunity has arisen due to the company's rapid growth and expansion.

Responsibilities:

• Provide senior-level support in a 2nd Line capacity.
• Utilise CCNA/CCNP level skills, with a minimum requirement of CCNA certification.
• Manage and troubleshoot Routing & Switching issues.

Required Skills and Experience:

• Strong proficiency in CCNA, ideally CCNP.
• Experience working in a Managed Service Provider (MSP) environment.
• Expertise in Firewalls.
• Solid understanding of Routing and Switching.

Benefits:

• Annual Leave
• Pension
• Bonus
• Life Insurance

Salary:

• £40,000 - £55,000